Director Workforce Management

Elevance Health•Tampa, FL

6d•$141,120 - $221,760•Hybrid

About The Position

The Director Workforce Management oversees Inventory Management, Demand Forecasting, and Data Analysis. This role leads a team of business analysts and managers responsible for supporting inventory management, claims forecasting, and staffing activities. The position involves developing long-range workforce planning models and forecasts, overseeing project and process improvement work for claims operations, and significantly impacting the company’s ability to maintain and improve claims inventory aging and processing timeliness goals while improving administrative cost structure. The Director will also perform data analysis, develop new metrics and key performance indicators, and utilize and advise on digital tools and technology to improve claims performance. Strong people-management skills are essential for mentoring, coaching, and developing a team of associates. Travel to worksite and other locations may be necessary.

Requirements

BA/BS with a minimum of 6 years’ experience in management, inventory management, data analysis and/or reporting or any combination of education and experience, which would provide an equivalent background

Nice To Haves

Excellent analytical and problem-solving skills
Excellent PC skills, especially in EXCEL
Knowledge or experience with data tools like Alteryx or Databricks
Background in statistics including Six Sigma, Data Science, or a mathematics degree
Experience or knowledge of health care or property and casualty claims processes
Experience with back-office workforce planning and forecasting in other industries, such as logistics

Responsibilities

Leads a team of business analysts and managers accountable for supporting inventory management, claims forecasting, and staffing activities
Develops long-range workforce planning models and forecasts
Oversees project and process improvement work for claims operations
Significantly impacts the company’s ability to maintain and improve claims inventory aging and processing timeliness goals while improving administrative cost structure
Works closely with other claims operations directors to achieve shared goals
Performs data analysis and develops new metrics and key performance indicators to improve performance
Utilizes and advises on digital tools and technology to improve claims performance
Demonstrates strong people-management skills with the ability to mentor, coach, and develop a team of associates
Travels to worksite and other locations as necessary