Director Workforce Capability

Genesys•Durham, NC

1d•Hybrid

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Shape how Genesys builds a future-ready workforce by connecting skills, learning, and AI-enabled capabilities to measurable business outcomes. This role operates at the intersection of strategy and execution, ensuring talent investments translate into workforce readiness, capability growth, and performance at scale. You will help advance how Genesys delivers empathetic, AI-powered customer experiences by enabling employees to grow, adapt, and perform in an AI-enabled environment.

Requirements

Demonstrate significant experience in Talent Development, Learning Technology, HR Technology, Talent Management, Workforce Capability, AI enablement, or related transformation roles
Exhibit strong knowledge of learning platforms, talent technologies, and the broader HR technology ecosystem
Apply a clear understanding of how AI influences workforce capability, learning, and employee experience
Evaluate AI-enabled capabilities and translate emerging technologies into business-relevant use cases
Build and manage vendor partnerships to deliver scalable, high-value solutions
Guide strategic platform investment decisions, including prioritization, rationalization, and value assessment
Collaborate effectively across HR, IT, Procurement, Finance, Legal, and business leadership
Drive execution through governance, roadmap development, and change adoption
Use data and analytics to inform strategy, support decision-making, and demonstrate measurable impact
Communicate complex concepts clearly and influence diverse stakeholders

Nice To Haves

Apply experience in skills-based talent strategies, workforce planning, or learning transformation initiatives
Demonstrate familiarity with LinkedIn Learning, LMS or LXP platforms, talent marketplace technologies, and AI-enabled learning solutions
Operate effectively within global, matrixed organizations
Build measurement frameworks for platform adoption, workforce capability, and value realization
Bring experience in product management, digital transformation, or enterprise capability-building initiatives
Demonstrate familiarity with responsible AI practices, including governance, user trust, and change readiness

Responsibilities

Drive execution of the enterprise workforce capability strategy by translating skills, learning, and AI priorities into scalable programs that improve workforce readiness
Lead the evolution of learning platforms and capability technologies to deliver personalized, high-impact development experiences that increase engagement and skill progression
Shape how AI-enabled tools enhance learning, knowledge access, and career development to improve productivity and employee experience
Influence platform investment decisions by evaluating business impact, scalability, and long-term capability alignment across the learning ecosystem
Build and manage strategic vendor partnerships that deliver measurable value, innovation, and alignment with enterprise capability goals
Partner across HR, IT, Procurement, Finance, Legal, and business leaders to align workforce capability initiatives with enterprise strategy and operating priorities
Establish governance, planning rhythms, and decision frameworks that improve execution discipline and cross-functional alignment
Develop measurement frameworks that link learning, platform adoption, and AI enablement to business performance, workforce agility, and internal mobility outcomes
Translate complex technology and AI concepts into practical, business-relevant solutions that drive adoption and sustained impact