Director, Wealth Management Credit Card

Royal Bank of Canada•Charlotte, NC

5d•$140,000 - $230,000•Onsite

About The Position

The Senior Credit Card Product Manager, reporting directly to the Head of Digital Banking & Lending, is a strategic and execution-focused leadership role responsible for the end-to-end product strategy, P&L management, and delivery of credit card offerings for RBC Wealth Management's high-net-worth clientele. This leader is accountable for driving competitive positioning, profitability optimization, and seamless client and advisor experiences across all digital channels, while maintaining rigorous compliance and risk management standards.

Requirements

Minimum 8 to 12 years of progressive experience in financial services, with substantial focus on credit card product management, consumer lending, or wealth management product delivery.
Deep, hands-on knowledge of credit card products, including card design, rewards programs, application processes, underwriting integration, fraud prevention, and client servicing.
Demonstrated experience managing and optimizing P&L for a credit card or credit product line, including revenue, cost, and profitability metrics.
Proven track record delivering and enhancing products through advisor and client-facing digital channels (portals, mobile, desktop platforms).
Demonstrated ability to develop long-term product strategy and directly lead the cross-functional execution required to bring products to market and achieve business growth targets.
Exceptional ability to communicate product vision and technical requirements to executives, technology teams, and field advisory groups.

Nice To Haves

Advanced degree (e.g., MBA) or relevant industry certifications (e.g., Certified Product Manager, Credit Risk certification).
Direct experience managing a credit card platform or card origination system, particularly in integration with wealth management custody or advisory platforms.
Familiarity with the high-net-worth market, private banking, or wealth management product ecosystems.
Experience with fraud prevention and risk management technologies in card processing.
Prior experience working in a high-touch, advisor-driven distribution model within wealth management.

Responsibilities

Own and manage the P&L for the wealth management credit card product suite, including revenue forecasting, expense control, fee optimization, and profitability metrics.
Define and execute the strategic roadmap for credit card expansion, identifying and building differentiated offerings (e.g., tiered rewards programs, specialty cards, bespoke features) tailored to HNW client needs.
Conduct continuous competitive analysis of the credit card landscape within the wealth management and premium banking sectors to ensure RBC's pricing, features, rewards programs, and capabilities remain best-in-class.
Develop and monitor key performance indicators (KPIs) and key risk indicators (KRIs) to assess product health, adoption, profitability, and risk exposure.
Manage product pricing, fees, and terms in close coordination with Credit Risk, Treasury, and Compliance teams to balance competitiveness with appropriate risk exposure.
Champion the successful delivery and execution of credit card products, translating complex business requirements into clear digital specifications for Technology, Operations, and Risk teams.
Optimize client and advisor experiences across all channels (digital portals, mobile, advisor desktop) to improve product services, simplify the application and onboarding process, and enhance ongoing support.
Manage the full product lifecycle, from strategy and feature development through deployment, adoption, and post-launch monitoring.
Lead product enhancements and innovation initiatives to ensure intuitive usability, transparency, and operational efficiency in credit card workflows and client interfaces.
Serve as the primary Subject Matter Expert (SME) for credit card products, maintaining deep understanding of industry best practices, regulatory requirements, and emerging market trends.
Collaborate closely with Credit Risk, Legal, and Compliance teams to maintain full regulatory adherence (e.g., Truth in Lending Act, Fair Credit Reporting Act, credit card regulations, anti-money laundering requirements) while innovating products.
Work with the field enablement and sales teams to develop sophisticated training, marketing campaigns, and sales collateral that equip Financial Advisors to effectively position credit card solutions within comprehensive wealth planning strategies.
Partner with Operations to streamline back-office processes related to card issuance, activation, support, and dispute resolution, ensuring operational excellence and client satisfaction.
Establish and monitor risk controls, fraud mitigation strategies, and compliance protocols to protect the firm and its clients.
Lead cross-functional initiatives involving Technology, Operations, Risk, Compliance, and Finance teams to bring new products and enhancements to market.
Evaluate, select, and manage vendor relationships for credit card processing, issuing platforms, and rewards program services, ensuring alignment with strategic goals and cost efficiency.
Communicate product vision, strategy, and technical requirements clearly to executive leadership, technology partners, and field advisory groups.
Conduct market research to identify emerging opportunities in the HNW credit card space and potential competitive threats.