Director, Virtual Patient Care

Memorial Hermann Health System•Houston, TX

About The Position

Position is responsible for providing leadership, direction, and support of virtual and remote patient care services across the Memorial Hermann Health System. This role ensures high-quality, patient centered virtual care in alignment with organizational goals.

Requirements

Bachelor’s degree from an accredited school of professional nursing required.
Current state of Texas license or temporary/compact license to practice professional nursing.
Five (5) years of progressive clinical experience
Three (3) years of increasing levels of leadership responsibility
Excellent oral and written communication skills.
Ability to work in an evolving healthcare environment.
Knowledge of productivity, financial operations, and reporting systems

Nice To Haves

Master’s degree preferred.
Professional certification in clinical area or management within one year of hire preferred.

Responsibilities

Directs 24/7 virtual patient care operations, ensuring accomplishment of organizational mission and objectives.
Leads systemwide initiatives to advance clinical innovation and excellence in virtual care delivery.
Defines and monitors outcome measures associated with virtual patient care programs.
Develops and executes strategic vision for virtual care delivery in collaboration with system leaders.
Partners with nursing professional practice to develop and implement training and virtual care delivery models.
Maintains clinical competency.
Recruits, trains, and develops team members to support virtual patient care initiatives.
Manages department staff with accountability for the performance and results of the team.
Establishes departmental scope of service, goals, and strategic plans.
Evaluates new developments and emerging technologies in the field and incorporates them into service delivery.
Considers the diverse needs of each patient through the entire continuum of care, providing and ensuring the highest level of virtual patient care according to established service standards.
Collaborates with providers, peers and interdisciplinary leaders in evaluation of virtual care programs, process improvement, desired client-centered outcomes, and organizational outcomes.
Ensures that revenue, expenses, contribution margin, and FTE’s meet or exceed budget.
Prepares budget and related reports, forecasts expenses, and addresses negative variances.
Ensure compliance with all regulatory, privacy, and security requirements for virtual care delivery.
Ensures safe virtual care to patients; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
Other duties as assigned.