Director, VIP Sports- Customer Experience
About The Position
We’re looking for a Director of VIP Customer Experience to serve as a key leader in the development of the overall VIP program — leading from the front across people, players, and experiences. This role goes beyond traditional operations – it’s the “quarterback” for our top teams. You’ll be working with our best hosts and clientele to elevate performance, execution, and service. You’ll operate at the intersection of player experience, team leadership, and operational development as we shape the future of the VIP Program. The role directly influences how we engage and grow our most important clients while building a high-performance culture across the VIP organization. If you are someone who thrives in high-stakes environments, leads from the front, and wants to build something impactful – this is that opportunity.
Requirements
- Leadership experience in a high-stakes environment.
- Ability to lead from the front.
- Experience in building impactful programs or cultures.
Responsibilities
- Serve as a key leader in the development of the overall VIP program.
- Lead from the front across people, players, and experiences.
- Work with our best hosts and clientele to elevate performance, execution, and service.
- Operate at the intersection of player experience, team leadership, and operational development.
- Directly influence how we engage and grow our most important clients.
- Build a high-performance culture across the VIP organization.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
