Director - User Experience, Developer Experience

Salesforce•San Francisco, CA

2d•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Salesforce Platform Organization is the foundation upon which all Salesforce products and customer customizations are built. We serve an incredible community of over 15 million developers, architects, and admins. Our mission is to deliver frictionless, highly productive, and joyful developer experiences that bridge humans and AI agents. Our teams craft Salesforce’s enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers. You’ll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You’ll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You’ll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction. Ultimately, you’ll make products that people love to use – tools that make a developer’s day more productive, a DevOps lead’s governance capabilities more powerful, and for all solution creators (from low-code admins to developers) the ability to deliver modern, flexible, agent-based apps and workflows. If you want to use your UX and engineering skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us!

Requirements

Formal training and professional experience in both UX/Product Design and Software Development (e.g., degree in HCI/CS or dual career path as a Designer & Front-End/Full-Stack Engineer).
10+ years of total experience in UX Design, Product Design, or Developer Tooling.
5+ years in a direct people management/leadership role overseeing design teams, with a proven track record as an active "leader/doer."
2+ years of hands-on experience actively building with, designing for, or developing against modern AI tools, LLMs, AI coding assistants, or agentic frameworks.
Deep familiarity with developer jobs to be done (JTBD), workflows, mental models, and daily toolchains (IDE extensions, Git, CLI, CI/CD pipelines, APIs, and cloud platform environments).
Ability to write code to create high-fidelity, interactive prototypes to demonstrate UX vision to executive stakeholders and engineering partners.
Must show examples of design leadership, team mentorship, hands-on technical/coded artifacts, complex systems design, and AI-driven interfaces.
A related technical degree required.
Please submit a résumé with links to your portfolio and password to access. Submissions without portfolios or work samples will not be considered.

Nice To Haves

Familiarity with the Salesforce Developer Ecosystem (Apex, Lightning Web Components, Salesforce DX, Metadata API, Data Cloud).
Active track record of contributing to developer tools, VS Code extensions, or open-source developer projects.

Responsibilities

Formulate a multi-year user experience strategy for Salesforce Developer Tools, establishing a unified ecosystem across CLI, IDE extensions, cloud sandboxes, and AI-assisted canvases.
Partner with Product Managers, Software Engineers, and User Experience Designers to translate high-level UX vision into technically feasible, performant code architectures.
Balance strategic management with hands-on output. Actively build code-backed prototypes, conduct design and tech spikes, and experiment directly with emerging developer tooling patterns.
Draw on deep, recent experience working with state-of-the-art AI tech, modern LLMs, and developer tooling integrations to shape Agentforce Vibes and other developer tools.
Lead the paradigm shift for autonomous agentic workflows, prompt-to-code interfaces, context-aware inline assistance, and human-in-the-loop developer experiences.
Establish modern, AI-fluent design workflows within your team, demonstrating how generative tools and intelligent agents accelerate design-to-development cycles.
Recruit, mentor, and retain a high-performing team of Product Designers, hybrid Design-Technologists, and User Researchers.
Partner with the Salesforce Lightning Design System (SLDS) team to define specialized UI patterns and component libraries tailored for code editors, terminal interfaces, and canvas workflows.
Oversee qualitative and quantitative developer research, while personally staying close to developer workflows to eliminate cognitive friction for everyone from junior developers to enterprise architects.