Director - US Client Risk Engagements

Visa•Atlanta, GA

9d•$152,200 - $244,000•Hybrid

About The Position

The Director - US Client Risk Engagements serves as a trusted advisor on Visa’s North America Risk Team, providing risk intelligence and thought leadership to internal business partners, clients, and ecosystem participants to support the secure growth of payments. The role partners with Community clients to execute risk roadmaps that accelerate stable business growth. Responsibilities may evolve as Visa’s strategy and customer needs change. This is a hybrid position based in Visa’s Austin, Texas office. The role requires travel 5–10% of the time. Work hours vary according to departmental needs.

Requirements

At least 10 years of work experience with a Bachelor’s degree, at least 8 years with an advanced degree (e.g., Master’s, MBA, JD, or MD), or at least 3 years with a PhD.
At least 4 years engaging and advising payment clients on adopting risk management best practices to support sound payment-business growth.
Strong understanding of the payment ecosystem, including Visa’s client base, data flowing through the network, and how stability and growth affect the future of payments.
Deep knowledge of issuer risk environments.
Demonstrated understanding of how Risk contributes to brand and business growth.
Established ability to build peer-like relationships with senior client and partner leaders, communicate effectively, and influence other teams.
Ability to communicate effectively with all levels of client leadership and understand the ROI of solution recommendations.
Demonstrated thought leadership and creative problem-solving ability for unstructured problems.
Intellectual curiosity, including finding insights in data, asking effective questions, and identifying opportunities for significant impact.
Excellent communication, storytelling, and presentation skills.
Proactive, self-motivated, results-oriented ability to manage multiple initiatives in a fast-paced entrepreneurial environment and maintain poise under pressure.
Strong analytical skills and demonstrated intellectual and analytical rigor.

Nice To Haves

At least 12 years of work experience with a Bachelor’s degree, 8–10 years with an advanced degree (e.g., Master’s, MBA, JD, or MD), or 6 or more years with a PhD.
At least 5 years directly investigating or administering fraud prevention systems and programs.
Expert understanding of how issuers mitigate fraud and dispute risks.
Knowledge of banking operations and/or payment schemes, including products and services, business systems and processes, and/or card issuing experience.
Technology mindset and curiosity, with current knowledge of digital and AI trends and applications.

Responsibilities

Execute the strategic vision and plan for Risk engagement with Community clients to optimize impact, in collaboration with account teams and Value-Added Services.
Conduct regular client risk engagement sessions to evaluate risk performance and provide insights, analysis, data-based recommendations, and strategic guidance across product categories and segments.
Collaborate with Issuing and Acceptance Risk teams to support a “One Visa” mindset.
Partner with teams including Sales, Analytics, Marketing, Risk and Identity Solutions, Client Services, and DPS to execute initiatives using Visa’s resources.
Identify opportunities to promote and support client adoption of Visa risk products and solutions.
Support clients in addressing emerging and immediate fraud trends.
Identify opportunities to enhance the payment ecosystem and advance risk management best practices.
Support the development of scalable solutions, toolkits, and best-practice documents, including reports, presentations, educational materials, and other written artifacts presenting Visa’s analysis and guidance.
Lead internal and external multi-client speaking engagements.
Travel as required to meet clients, coordinating with Account Executives.