Director Underwriting Strategy and Capabilities – Program Manager

USAA•Tampa, FL

1d•$143,320 - $273,930•Hybrid

About The Position

USAA is seeking a dedicated Director UW Strategy and Capabilities – Program Manager to lead and manage resources for efficient and effective program or work effort(s) management. This role is responsible for departmental program oversight, including mentoring and directing program and/or teams of project managers, assigning individual program/project manager responsibilities, and identifying and resolving business plan and integration issues. The position ensures execution of efforts are aligned with corporate and line of business strategies and adhere to Association PMO processes. The role supports cross-functional teams in change plan development and execution, and is accountable for the development and integration of multiple business programs to achieve strategic goals. The Director manages the overall program roadmap, including multi-million-dollar complex, strategic programs, and facilitates sequencing, prioritization, and scheduling. They also manage program scope, schedule, and budget, and participate in work effort closure activities to determine benefit realization. The role provides consultation to program executives and senior management, keeps abreast of industry trends, and builds and manages a team of employees. Adherence to governance rigor and driving the adoption of changes are key responsibilities, as is ensuring risks are effectively identified, measured, monitored, and controlled.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects.
3 years of direct team lead or management experience.
Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts.
Advanced understanding and demonstrated application of risk management policies and procedures.
Comprehensive knowledge of program management methodology and techniques and program performance evaluation.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.

Nice To Haves

Proven experience driving the execution of high-maturity, multi-million dollar ($6–8M+) tech modernization backlogs, enforcing strict "Definition of Ready" gates.
Proven experience building agile solution management frameworks to support business and IT solutions.
Direct experience optimizing and dynamically shifting IT capability build spend to fund high-value AI and modeling opportunities.
Mastery of lean portfolio "ways of working" and Business PI Planning, perfectly synchronizing business readiness with fast-paced IT sprint cycles.
Track record of designing and running centralized resource capacity models that maximize team throughput and eliminate delivery bottlenecks.
Ability to seamlessly handle required enterprise portfolio tracking, milestone reporting, and metrics without letting administrative overhead slow down innovation velocity.
Proven ability to manage high level stakeholders across different functional areas with relevant, polished, high-quality communication.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Lead and manage resources for efficient and effective program or work effort(s) management.
Responsible for departmental program oversight to include mentoring and directing program and / or teams of project managers, assigning individual program / project manager responsibilities, and identifying and resolving appropriate business plan and integration issues.
Ensure execution of efforts are aligned and integrated with corporate and line of business strategies, plans, programs, and initiatives and adhere to Association PMO processes, procedures, controls, standards, tools, and templates.
Support cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.
Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives.
Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s).
Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget.
Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.
Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective.
Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts.
Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Adheres to governance rigor required for work efforts.
Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.