Director-Trust

INTRUST Bank•Wichita, KS

About The Position

The Director - Trust leads the leadership, growth, strategic direction, and administration of INTRUST Bank’s Trust business. The role oversees Trust Advisors, Trust Counsel, Trust Administration, and related fiduciary support functions to deliver strong client service, fiduciary excellence, and sustainable business growth. As a member of the Wealth & Retirement Senior Leadership Team and the Bank’s Senior Management group, the Director contributes to the strategic direction of the Division and the Bank. The Director establishes business objectives, develops talent, enhances the client experience, manages fiduciary risk, and drives growth in trust assets, relationships, and revenue. The role serves as a resource to Trust Advisors and Wealth Advisors on complex fiduciary, beneficiary, and relationship matters, and works with Wealth Advisors, Wealth Strategists, and other partners to expand Trust Services. The Director also oversees successful implementation of initiatives and projects, establishes team work processes, promotes customer service and teamwork, represents INTRUST in the community, and develops new business relationships. The position requires strict confidentiality and conduct consistent with INTRUST’s Character Qualities.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
At least 10 years of experience in the fiduciary industry, emphasizing trust and estate business as a trust advisor, trust manager, or in a similar role.
Demonstrated ability to lead and develop high-performing teams.
Strong business development, relationship management, and strategic planning capabilities.
Ability to navigate complex client, family, and beneficiary situations effectively.
Excellent communication, negotiation, presentation, and interpersonal skills.
Ability to collaborate and influence across business lines and organizational levels.
Strong leadership presence and executive-level decision-making abilities.
Knowledge of applicable banking regulations and fiduciary industry practices.
Commitment to client-centered service, operational excellence, and continuous improvement.
Maintain strict standards of confidentiality.

Nice To Haves

Experience working in a bank trust department or national trust company.
CTFA, CPA, JD, or another relevant professional designation.

Responsibilities

Manage and develop employees by applying expectations for relationship management, feedback, coaching and development, work culture, critical thinking, business acumen, and resource management.
Participate in the Wealth & Retirement Senior Leadership Team and the Bank’s Senior Management group, contributing to strategic planning, budgeting, organizational development, enterprise initiatives, and long-term business growth.
Lead the Trust business, including growth, client experience, fiduciary administration, risk management, and overall team performance.
Provide leadership and oversight for Trust Advisors, Trust Counsel, Trust Administration, and related fiduciary support functions.
Develop and execute strategies to grow trust assets, fiduciary relationships, revenue, and use of Trust Services in collaboration with Wealth Advisors, Wealth Strategists, Bank partners, and centers of influence.
Advise and support team members on complex client, beneficiary, fiduciary, and relationship matters, including sensitive situations, relationship retention, and significant business opportunities.
Oversee fiduciary activities and governance processes to ensure compliance with applicable laws, regulations, fiduciary principles, and Bank policies.
Work with Risk Management, Compliance, Audit, Legal, and Trust Counsel to identify, mitigate, and resolve fiduciary, operational, regulatory, and reputational risks.
Represent INTRUST Bank in professional, civic, and community activities to enhance the organization’s reputation, strengthen referral networks, and support business development.
Ensure successful implementation of initiatives and projects; establish work processes and promote high customer service and teamwork.
Maintain confidentiality and perform duties in a manner that supports INTRUST’s Character Qualities.