Director, Trust Services

First National Bank•Kansas City, MO

2d•Onsite

About The Position

The Trust Advisor will manage and administer trust relationships and work with an investment portfolio manager to proactively perform investment or market analysis. They will develop, interpret, communicate and facilitate complex trust and estate planning matters as part of the advice-based solutions presented to the customers. They will serve as Trust Advisor with primary accountability for exercising discretion in the best interests of the beneficiaries, executing the terms of the estate plan or documents in which FNBO serves as Trustee, Personal Representative, Conservator, or Guardian, often exercising broad discretion for beneficiaries with competing interests, and managing financial risk for the organization.

Requirements

Bachelor’s degree in Business Administration or related field.
Additional 5+ years of experience in the Trust, Investment or financial services industry.
Previous successful effective relationship management experience.
Ability to provide more complex advice and guidance to customers adhering to all fiduciary standards.
Ability to work collaboratively and cohesively within a team environment.
Strong knowledge of the finance industry and the local, state, national and global economy.
Ability to listen attentively to customer’s needs to best deliver a comprehensive solution for the customer.
Ability to communicate confidently with customers and prospects demonstrating poise while speaking.
Exceptional verbal and written communication including presentations and recommendations.
Understands and contributes to intended customer experience of helpful, easy and personal.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

MBA or Juris Doctor degree is preferred.
Certifications or accreditations such as a CRPC, CFP, CPA, CFA, CWS, CTFA, CFM are helpful.

Responsibilities

Serve as Trust Advisor with primary accountability for the sound decision making in exercising discretion in the best interests of the beneficiaries, executing the terms of the estate plan or documents in which FNBO serves as Trustee, Personal Representative, Conservator, or Guardian, often exercising broad discretion for beneficiaries with competing interests, and managing financial risk for the organization.
Exercise expertise by developing, interpreting, communicating and facilitating complex trust and estate planning matters as part of the advice-based solutions presented to the clients.
Demonstrate sound decision-making skills, including balancing business risk to FNBO with client interests, including all exercise of discretion in fiduciary accounts such as approval of disbursements of fiduciary funds according to conditions of the trust and needs of the beneficiaries, resolve client issues and collaborate with clients to articulate and achieve goals, in collaboration with Advisor RMs where applicable.
Maintain knowledge of current trends and changes in the industry with regard to fiduciary matters (e.g. estate planning, probate, estate, gift and income tax planning, guardianships, special needs trusts, state-specific laws).
Accountable for risk management of assigned accounts in adherence to all applicable regulations, as well as all applicable state laws to ensure FNBO is meeting all fiduciary duties to current and remainder beneficiaries in relation to all facets of administration, investments and asset allocations including managing regulatory risk and addressing the needs of the assigned accounts, in coordination with Advisor RMs where applicable.
Prepare appropriate documentation to transactions ensuring completeness and appropriate approvals.
Monitor all account activity by reviewing and validating daily transactions.
Monitor portfolio of accounts, notify portfolio managers and relationship managers, where applicable, of cash requirements and future distribution needs.
Receive requests for discretionary distributions from beneficiaries and prepare appropriate documentation and obtain appropriate approvals.
Serve as Relationship Manager and trusted advisor on assigned accounts by maintaining a proactive, personal relationship with the clients (and current and remainder beneficiaries) and their families, anticipating and identifying their needs and coordinating internal and external partnerships to meet those needs, as well as addressing the day-to-day needs of the clients.
Retain client base to deliver the highest service and client contact standards.
Ensure the profitability of trust relationships by monitoring service levels, fee revenue and the assessment of additional fees for extraordinary services rendered.
Collaborate with the client's advisors, including attorneys and accountants, to develop and implement a comprehensive wealth plan.