CareConnect Director - Triage NP - Remote
About The Position
The CareConnect Director is responsible for modeling the WellBe values and mission in care delivery and for providing direct oversight and management of the CareConnect Clinical Triage and Treat team. The CareConnect Team at WellBe supports timely response to patients’ changing needs 7 days/week and this role will be instrumental in managing the remote APPs on the Triage and Treat team to delivery this care consistently and in a patient-first manner. S/he is responsible for following the rules and regulations of state and federal regulatory agencies and any other certified agencies. This role oversees a team of APPs that deliver primarily telephonic and video visits, working in collaboration with other healthcare professionals on the team. Our providers provide urgent care support when the need is determined by the field clinical staff maintaining accurate, timely and current patient records, and will as part of our longitudinal model will support assuring patients are compliant with protocols, HEDIS and transition of care needs and regularly schedule follow up appointments as needed to care for their health needs. The successful candidate works as part of our broader interdisciplinary team to assist in delivering concierge-style, timely and high-quality care to every patient. The CareConnect Director will serve as an escalation point for the field team and be available to support weekend staff as needed.
Requirements
- Active, unencumbered Nurse Practitioner (NP) license in the state of employment and must reside in state (required). Compact licensure preferred where applicable.
- Master’s degree in Nursing from an accredited Nurse Practitioner program (Family NP, Adult NP, Geriatric NP, or Adult-Geriatric NP).
- Current board certification through the ANCC or AANP.
- Active BLS certification, NPI number, and unrestricted DEA license (or eligibility to obtain).
- Minimum 5+ years as an NP in a direct, patient-facing care delivery role.
- Minimum of 3-5+ years of direct people leadership/management experience (required)
- Proven ability to lead, support, and mentor geographically dispersed teams of APPs focused on telephonic triage and treatment across multiple states and regions.
- Strong organizational, administrative, and operational management skills, including scheduling, task oversight, documentation review, and cross-functional coordination.
- Experience providing care via telehealth platforms; virtual in-home assessment experience preferred.
- Clinical expertise in the assessment and management of acute, chronic, urgent, and behavioral health conditions, with experience in geriatrics, primary care, internal medicine, panel management, and palliative care.
- Ability to work independently, exercise sound clinical judgment, and adhere to established protocols and guidelines.
- Skilled in clinician onboarding, training, coaching, performance management, chart reviews, and professional development.
- Strong analytical and quality improvement skills, with experience monitoring KPIs, clinical documentation, operational metrics, and workflow performance.
- Excellent communication and interpersonal skills, with the ability to engage patients, families, clinicians, and cross-functional stakeholders.
- Proficiency with Microsoft 365 (including Teams), Google Workspace, Electronic Health Records (EHRs), scheduling software, RingCentral, and other healthcare technology platforms.
- Experience supporting process improvement, workflow optimization, change management, and technology implementations.
- Knowledge of triage operations, urgent care workflows, clinical guideline development, and resource navigation.
- Demonstrated adaptability, problem-solving ability, professionalism, integrity, and commitment to teamwork.
- Experience working with culturally diverse and underserved populations.
- This position will have supervisory responsibility.
Nice To Haves
- Compact licensure preferred where applicable.
- Previous experience in value-based care, home care, primary care, hospice, palliative care, geriatrics, or telehealth strongly preferred; other complex patient health care experience also beneficial.
- Additional state licenses in the following states highly preferred: OH, NY, GA, WI, UT, WV, PA, IL
- virtual in-home assessment experience preferred.
- Home care, telehealth, and multi-state licensure preferred.
Responsibilities
- Champion the WellBe mission of helping patients lead healthier, more meaningful lives by delivering the most comprehensive CompleteCare™ experience.
- Provide operational and clinical leadership for assigned teams and service regions, ensuring high-quality, efficient, and patient-centered care delivery.
- Lead the implementation of organizational initiatives, operational processes, and performance improvement efforts to achieve quality and business goals.
- Analyze operational and clinical data to identify trends, address gaps, and drive continuous improvement.
- Proactively communicate staffing challenges, service disruptions, and operational concerns to Market Leadership, including issues related to PTO, leave of absence, or unexpected call-offs to maintain service excellence.
- Provides backup coverage for call offs/PTO/LOA and high-volume support as needed for CareConnect Triage and Treat team by providing remote, telephonic, video patient-facing, andto support patient care needs in the market.
- Oversee recruitment, onboarding, training, mentorship, performance management, and professional development of team members.
- Ensure compliance with company policies, clinical protocols, regulatory requirements, and patient care standards.
- Collaborate with interdisciplinary, regional, market, and community partners to support coordinated, high-quality patient care.
- Provide clinical and operational support, including direct patient care as needed, to address staffing gaps, high-volume periods, and business needs.
- Build and maintain relationships with providers, caregivers, and community stakeholders to strengthen care coordination and organizational presence.
- Maintain required unencumbered, active state licensure(s) and national certification(s).
- Adhere to a professional code of conduct in patient care delivery including completion of care needs and documentation standards.
- Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
- Perform additional duties and special projects in support of organizational objectives and strategic priorities.
Benefits
- Full Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
