Director, Transformation and Operational Excellence

BigRio•Denver, CO

5d•Hybrid

About The Position

The Transformation and Operational Excellence Director will provide strategic support to the Vice President in enhancing the overall effectiveness of the transformation team. This role will play a key part in implementing new processes and experiences across the enterprise, ultimately driving best practices across Client clinics. The Director will partner with teams across the enterprise to build consensus, collaborate, and drive ownership and should be a strong communicator, able to lead through influence. They will also lead a team of mid-level and junior professionals and should be strong team leaders, building the overall capability of the team. This role will require working in a fast-paced and highly collaborative environment, with a high level of emotional intelligence.

Requirements

A bachelor's degree in a related field required
Relevant experience in healthcare is preferred, but not required
Demonstrated competence in structural business process/workflow design analysis, project management, change management, and performance improvement experience
10+ years of total work experience in progressive roles

Nice To Haves

Master's degree preferred
Project Management Certification preferred
PROSCI training preferred
Six Sigma or lean training preferred

Responsibilities

Ensure effective execution of change governance (Air Traffic Control, Cleared for Launch, etc.) processes, driving continuous improvement to deliver value to our stakeholders
Assess current measures of change effectiveness and develop and implement recommendations to enhance the consistency and effectiveness of change interventions
Implement portfolio tracking and governance process for all enterprise initiatives, to drive differentiated teammate experience, more efficient use of resources, and innovation
Leveraging technology platforms (e.g., SmartSheets) to establish a process for tracking the impact, progress, and value of enhancements and initiatives, with dashboard reporting across all initiatives and enhancements that provide real-time insight of impacts at enterprise, Palmer, role, and initiative levels
Partnering with talent, learning, and communication functions to integrate the client's Way of Change in our cultural DNA
Manage a portfolio of small change initiatives, implementing standard tools and templates to drive consistent adoption and outcomes
Continue to evolve a standard practice for change management and deployment and lead adherence to those methodologies throughout the team and organization
Enterprise Portfolio Management (Governance): Ensure execution of regular governance activities through Air Traffic Control (ATC) process with a high level of service excellence to partners and stakeholders
Develop recommendations for portfolio tracking and governance process for all enterprise initiatives, oversee implementation and ongoing assessment
Assess pipeline to drive insights and recommendations, to drive differentiated teammate experience, more efficient use of resources, and innovation
Build out the capability to deliver consistent project management across the enterprise through effective framework, tools, and resources
Change Strategy and Deployment: Understand the Client's strategic business roadmap and ensure the change strategy aligns with to roadmap
Develop a team of internal change management consultants that support medium to small-size projects in an advisory or coaching model around creating actionable deliverables for all change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plans, etc
Conduct impact analyses, assess change readiness, and identify key stakeholders
Define and implement the appropriate level of engagement with project partners and sponsors
Continually evolve Runway's deployment standards, tools, and templates by industry best practices while incorporating the client's unique approach
Partner with talent, learning, and communication functions to integrate the client's Way of Change in our cultural DNA, delivering a consistent teammate experience
Project Management: Manages multiple project workstreams simultaneously, reporting on key milestones, status, delivery, and risks
Communicate any adjustments that are made to direction, activities, resources, pace, schedule, etc. as required to align projects with evolving Business Partner priorities, objectives, and expectations
Leverage technology platforms (e.g., SmartSheets) to establish a process for tracking the impact, progress, and value of enhancements and initiatives, with dashboard reporting across all initiatives and enhancements
Building Relationships: Influence, coach, and communicate effectively in and across teams, to build consensus for recommendations and drive ownership
Continuously build relationships with internal and external partners to build a network of resources, including senior leaders
Engage with, seek support from, and identify needs to collaborate with senior leaders across the Village as it relates to the change initiative
Coach project owners on how to put our standard of deployment into practice
Maintain a high degree of emotional intelligence to manage relationships
Analytics: Translate analysis into prioritized recommendations, utilizing a range of analytical tools to drive insights across the portfolio
Develop dashboard reporting across all initiatives and enhancements that provide real-time insight of impacts at enterprise, Palmer, role, and initiative levels
Use analytics to defend business cases and key decisions
Team: Display a passion for seeing others succeed
Defines expectations and holds the team accountable to them
Create a team environment that fosters bi-directional feedback and coaching
Address performance declines and improvements promptly
Coach team and colleagues in opportunities for professional growth
Other duties as assigned.