Director-Technology - Salesforce
AT&T•Plano, TX
•$188,100 - $316,000•Onsite
About The Position
Lead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment. This role drives CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.
Requirements
- 10+ years in enterprise architecture, including Salesforce transformation leadership
- Proven experience migrating legacy systems to Salesforce at scale
- Deep expertise in Salesforce architecture, data modeling, and performance optimization
- Strong telecom domain experience (BSS/OSS, billing, network systems integration)
- Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)
- Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications
- Experience handling high-volume, real-time data processing environments
- Salesforce Certified Application Architect or System Architect
- Salesforce Platform Developer II
- Bachelor’s degree (BS/BA) desired in Computer Science.
- 10+ years of related experience.
Responsibilities
- Architect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumes
- Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture
- Embed AI/ML, automation, and generative AI into core platform design and development
- Design and manage large-scale data migrations (ETL, data quality, validation, and governance)
- Build real-time and batch data pipelines for billing, usage, and customer data
- Define API and integration strategy (REST, event-driven, middleware) across enterprise systems
- Integrate Salesforce with BSS/OSS, billing, network, and operational platforms
- Apply AI-driven analytics for churn prediction, outage detection, and demand forecasting
- Enforce security, IAM, and compliance with data privacy and telecom regulatory standards
- Drive DevOps, CI/CD, and AI-assisted development to improve delivery speed and quality
- Serve as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Long Term Grants and Deferred Compensation
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What This Job Offers
Job Type
Full-time
Career Level
Director
