Director, Technology - PMO

Williams-Sonoma•San Francisco, CA

3d•Onsite

About The Position

The Director, Technology - PMO leads enterprise-wide project and program management across Williams-Sonoma, Inc. (WSI) Technology. The role strengthens planning and execution, scales flexible PMO standards, improves executive visibility, and increases accountability across Technology initiatives. The Director will lead the next phase of the PMO transformation, including refining and scaling an AI-native delivery platform that integrates Jira, financial systems, resource data, and other delivery information to provide visibility into execution, dependencies, risks, capacity constraints, and financial performance. The Director partners closely with the CTO, Product leaders, Engineering leaders, and Technology Finance, and leads approximately six to seven PMO leaders and Program Managers. The role is accountable for developing talent, raising performance standards, and shaping the PMO organization for future-state success. It also establishes governance routines and performance measures, leads adoption of new practices and tools, and promotes ownership, transparency, problem-solving, continuous learning, and measurable results. This position is onsite in the San Francisco, California office Monday through Thursday. The role is not eligible for relocation assistance, and WSI will not sponsor employment-based immigration for this position. The expected starting pay range is $205,000–$235,000; actual pay depends on experience and other job-related factors permitted by law. Compensation may also include benefits, paid time off, merit, and bonus opportunities.

Requirements

Bachelor’s degree or equivalent work experience.
PMP, PgMP, a recognized Agile certification, or equivalent demonstrated mastery of enterprise program and delivery-management practices.
At least 12 years of experience in program, portfolio, and/or Technology delivery leadership.
At least five years of people-management experience, including managing other people managers.
Experience leading complex, enterprise-scale Technology programs in retail, e-commerce, digital, supply chain, and/or omnichannel environments.
Demonstrated success scaling PMO standards, delivery frameworks, and operating practices.
Strong expertise in project planning, execution, risk management, dependency management, status reporting, and recovery planning.
Technical fluency across the software-development lifecycle, including architecture and integration dependencies, testing, release planning, implementation readiness, and operational stabilization.
Experience partnering with Product and Engineering leaders across Agile, product, program, and hybrid delivery environments.
Strong executive communication and stakeholder-influence skills.
Experience identifying resource constraints and influencing capacity decisions.
Demonstrated success developing leaders and managing organizational performance.
Experience applying AI, automation, or analytics to delivery management, reporting, risk identification, or decision support.
Experience leading organizational transformation in a complex, matrixed enterprise.
Ability to work onsite in the San Francisco, CA office Monday through Thursday.

Nice To Haves

Experience integrating Jira, financial, resource, and project data into enterprise delivery, reporting, or decision-support platforms.
Experience scaling AI-enabled delivery capabilities and transforming manual PMO processes into automated, data-driven operating models, including appropriate data governance and controls.

Responsibilities

Lead enterprise-wide project and program management across Technology, with accountability for planning quality and execution discipline; ensure major initiatives have credible, integrated, actionable delivery plans.
Establish scalable PMO standards for scope, milestones, dependencies, resources, risks, project health, testing, release readiness, escalation, and decision-making across Agile, product, program, and hybrid delivery models, while minimizing unnecessary administrative burden.
Hold PMO leaders and Program Managers accountable for execution and transparent reporting; challenge delivery assumptions and project-health reporting, require corrective-action or recovery plans for off-track initiatives, and surface and escalate material risks, dependencies, resource constraints, trade-offs, and decisions early.
Establish and lead Technology governance routines, including leadership reviews, program-health reviews, escalation forums, and executive reporting.
Communicate delivery progress, project health, risks, financial implications, trade-offs, corrective actions, and required decisions to executives.
Refine, integrate, drive adoption of, and scale WSI Technology’s AI-native delivery platform, integrating Jira, financial, resource, and operational data for project planning, execution health, and leadership reporting.
Advance AI-enabled estimation, project-health signals, automated stakeholder communications, and retrospective insights, while establishing data quality, ownership, controls, traceability, and appropriate human oversight.
Partner with Technology leaders to align capacity, priorities, delivery commitments, and measurable success criteria; identify resource constraints and cross-program dependencies; and influence Technology-wide resource allocation decisions.
Allocate and prioritize PMO and Program Management resources according to initiative complexity, delivery risk, and organizational need.
Partner with Technology Finance to connect delivery plans with budgets, forecasts, actuals, and financial variances while maintaining clear ownership of financial management.
Lead, coach, and develop PMO leaders and Program Managers; strengthen succession, performance management, organizational capability, and the future-state PMO structure.
Lead adoption of new PMO practices, tools, and operating routines, fostering ownership, transparency, problem-solving, continuous learning, and measurable results.
Establish and monitor PMO performance measures, including delivery predictability, milestone performance, risk identification, corrective-action effectiveness, platform adoption, reporting efficiency, data completeness, and stakeholder confidence.

Benefits

A generous discount on all WSI brands.
A 401(k) plan and other investment opportunities.
Paid vacations, holidays, and time off to volunteer.
Health benefits, including dental and vision insurance and same-sex domestic partner benefits.
Tax-free commuter benefits.
A wellness program supporting physical, financial, and emotional health.
In-person and online learning opportunities through WSI University.
Cross-brand and cross-function career opportunities.
Resources for self-development.
Advisor (Mentor) program.
Career development workshops, learning programs, and speaker series.
Potential merit and bonus opportunities.