(USA) Director, Technology Operations - Record and Information Management
About The Position
The Director, Technology Operations leads the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and operational excellence. This role oversees financial management, risk mitigation, and stakeholder engagement to drive successful delivery of technology initiatives. The Director applies advanced program management techniques to optimize resources, influence cross-functional teams, and foster collaboration. By integrating technology strategy with organizational goals, this position delivers measurable value and continuous improvement, supporting Walmart’s commitment to innovation and operational efficiency across multiple business units. About the team: The Records and Information Management Team partners across the organization to ensure accurate data and records management. They support regulatory compliance by developing and implementing processes and technology solutions aligned with business goals. Collaborating closely with leadership and stakeholders, the team maintains standards, enhances procedures, and addresses compliance needs. Focused on clear communication and continuous improvement, they uphold organizational integrity, enabling informed decision-making and operational excellence throughout the company. Their work integrates program management, stakeholder engagement, financial oversight, and business operations to drive effective and compliant technology initiatives.
Requirements
- Proven expertise in program and financial management, including budgeting, forecasting, and cost control.
- Strong skills in stakeholder management with the ability to influence and build consensus across multiple teams.
- In-depth knowledge of program planning, estimation, risk assessment, and monitoring tools and techniques.
- Ability to translate business requirements into integrated technology strategies aligned with organizational goals.
- Experience driving operational excellence through process improvements and performance measurement.
- Exceptional communication skills to convey complex information clearly and foster collaborative relationships.
- Demonstrated capability to lead large-scale technology programs with measurable business impact.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
- OR 8 years’ experience in project management, program management, program operations, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead the planning, execution, and monitoring of large-scale technology programs aligned with business objectives and financial targets.
- Develop and manage program budgets, forecasts, and resource allocation to ensure optimal delivery and return on investment.
- Collaborate with cross-functional teams to define program scope, performance metrics, and risk mitigation strategies.
- Influence and build consensus among stakeholders through clear communication and data-driven recommendations.
- Drive continuous improvement by implementing best practices and innovative solutions across technology operations.
- Provide strategic insights on technology trends to support decision-making and organizational growth.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Director
