(USA) Director, Technology Operations - CP Tech Experience
About The Position
The Director, Technology Operations leads the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and operational excellence. This role oversees financial management, risk mitigation, and performance measurement while fostering strong stakeholder relationships to drive informed decision-making. The position requires expertise in program and project management, technology strategy, and business operations to deliver measurable value. The Director champions continuous improvement, mentors teams, and promotes effective communication across multiple business units to support organizational success and innovation within a dynamic technology environment. About the team: The Technology Operations team leads the design and execution of scalable technology strategies that support Walmart Marketplace’s global partner ecosystem. This team manages end-to-end partner integration, focusing on API development, onboarding, and technical capabilities to enhance partner scalability and adoption. Collaborating closely with Product, Engineering, and Marketplace teams, they drive innovation through partner insights and ensure consistent, high-quality technology delivery worldwide. The team emphasizes operational excellence, performance measurement, and governance to align technology initiatives with business objectives, fostering a seamless developer experience that accelerates partner success and marketplace growth.
Requirements
- Extensive experience in program and financial management, including budgeting, forecasting, and cost control for large-scale technology initiatives.
- Proven ability to define program scope, develop integrated plans, and measure performance across multiple projects and business units.
- Strong stakeholder management and influencing skills to build consensus and drive alignment in complex environments.
- Expertise in translating business requirements into technology strategies that support organizational objectives.
- Proficiency in risk assessment, mitigation planning, and program monitoring to ensure successful delivery.
- Demonstrated leadership in mentoring teams and fostering continuous improvement and operational excellence.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
- OR 8 years’ experience in project management, program management, program operations, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead the planning, execution, and monitoring of large-scale technology programs aligned with business objectives.
- Manage program budgets, forecasts, and resource allocation to optimize financial performance and ROI.
- Define program charters, performance baselines, and success metrics across multiple project tracks.
- Build and maintain collaborative relationships with stakeholders to influence decisions and drive alignment.
- Oversee risk assessment, mitigation strategies, and scenario planning to ensure program delivery.
- Provide technology insights to guide strategic initiatives and operational improvements.
- Mentor and develop talent to strengthen team capabilities and succession planning.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Director
