Director, Technology Operations -(Digital Identity) — LMD Trust and Safety

Walmart•Bentonville, AR

1d•Onsite

About The Position

LMD Trust and Safety safeguards the Spark Driver ecosystem by building and operating programs that reduce fraud, protect customers and drivers, and enable sustainable platform growth. We run a data- and risk-driven operating model that blends technology, vendor partnerships, and cross-functional execution to deliver resilient, compliant solutions at scale. This role is central to ensuring identity workflows are stable, defensible, and continuously improving—so the platform can grow while maintaining trust. Help protect and scale the Spark Driver gig delivery platform by leading the operational execution of our digital identity capabilities. As Director, Technology Operations (Digital Identity), you’ll own the end-to-end identity lifecycle—from onboarding and verification through re-verification, access, and recovery—while partnering closely with Product, Engineering, Legal, Privacy, and Security. This is a high-impact opportunity to strengthen platform integrity, improve driver experience, and stay ahead of rapidly evolving fraud and threat actors.

Requirements

5+ years in trust & safety, fraud, identity, risk management, or related domains.
5+ years leading people and/or complex cross-functional programs.
Experience operating identity programs at scale with strong vendor governance (contracts, budgets, performance).
Track record improving decision accuracy, efficiency, and system reliability using data and KPIs.
Familiarity with modern identity validation approaches (risk-based decisioning, signal orchestration, digital IDs) in regulated environments.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead day-to-day processes and performance for the identity ecosystem (e.g., tools, technologies, AI models) to ensure stability, scalability, defensibility, and effective risk mitigation.
Oversee the identity vendor portfolio, including contracts, budget management, and performance evaluation to maintain high standards of quality and consistency.
Develop adaptive, multi-layered identity processes tailored to deliver an exceptional driver experience while enhancing fraud detection capabilities.
Improve identity decision accuracy, efficiency, and system reliability. Own KPIs, executive reporting, and driver experience impact resolution across identity workflows.
Partner with LMD operational teams to reduce downstream disputes, legal costs, and P0/P1 downtime related to identity functions.
Continually assess existing ecosystem against emerging threats (e.g. generative AI, synthetic identities, emulators, spoofing).
Identify opportunities to leverage both digital and physical identity validation techniques to strengthen platform integrity.
Partner with Product, Engineering, Legal, Privacy, Earnings, and Global Security & Asset Protection on strategy and compliance.
Pilot new tools or technologies to evaluate utility and value to platform.
Build business cases.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.