Director Technology IT Infrastructure Services

Sanford Health•Bemidji, MN

3d•$73 - $120•Onsite

About The Position

Responsible for the direction, coordination, planning, budgeting and oversight of all activities related to the department. Leads the implementation, operation, and maintenance of all components of the applications to support IT customers, and to achieve established objectives, promote quality, and drive business value in compliance with internal and external policies and procedures. Directs and manages the delivery of large or complex projects. Works closely with appropriate IT governing bodies and other IT leaders to ensure high quality service deliver and ongoing support. Partners with operational leaders within and beyond IT to identify, assess, and prioritize meaningful opportunities to use applications within departmental settings, and to develop the people, processes, and technologies to achieve that objective. Provides culture direction and ensures the adoption of established culture. Communicates with IT department and Management. Monitors prompt response and support for technical issues. Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs. Responsible for developing metrics and accountabilities for the department functions. Coordinates and manages the strategy for multiple locations as they share job functions. Actively leads efforts to improve systems, processes and contracts that result in top performance. Understands and aligns with the strategic vision and executional priorities. Collaborates with the leadership team. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Handles day-to-day operations, while focusing on the broader view including strategic growth, best in class operational practices, and advocating for new technologies. Delivers high customer satisfaction and retention of profitable business through formal reports, and data analytics. Leads resolution across all areas within the operation organization. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Determines performance objectives/metrics and defines tools to measure progress and ensure consistent achievement of business objectives. Directs, motivates, develops and manages the performance of management team and key staff. Creates opportunities for individuals to exercise and grow new skills. Demonstrates the ability to provide strong leadership that mentors, develops and guides. Committed to growth including personal and professional development and life-long learning. Attends mandatory educational requirements as directed by the organization. Must have excellent presentation and communication skills, strong interpersonal skills and analytical skills necessary to develop policies, plans and goals. Able to work with growth and development needs. Strong negotiation and marketing skills are necessary. Able to balance multiple complex projects and deadlines by determining critical issues, timelines, and priorities. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.

Requirements

Bachelor’s degree in computer science, management information systems (MIS), business, or a related field.
Minimum five years' experience in management required.
Excellent presentation and communication skills.
Strong interpersonal skills.
Analytical skills necessary to develop policies, plans and goals.
Able to work with growth and development needs.
Strong negotiation and marketing skills are necessary.

Nice To Haves

Information Technology Infrastructure Library (ITIL) Foundation certification preferred.
Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.

Responsibilities

Direction, coordination, planning, budgeting and oversight of all activities related to the department.
Implementation, operation, and maintenance of all components of the applications to support IT customers.
Achieve established objectives, promote quality, and drive business value in compliance with internal and external policies and procedures.
Delivery of large or complex projects.
High quality service delivery and ongoing support.
Identify, assess, and prioritize meaningful opportunities to use applications within departmental settings, and to develop the people, processes, and technologies to achieve that objective.
Provide culture direction and ensure the adoption of established culture.
Communicate with IT department and Management.
Monitor prompt response and support for technical issues.
Ensure high standards and quality of technical work.
Review tools and technologies for improving performance and reducing costs.
Develop metrics and accountabilities for the department functions.
Coordinate and manage the strategy for multiple locations as they share job functions.
Improve systems, processes and contracts that result in top performance.
Align with the strategic vision and executional priorities.
Collaborate with the leadership team.
Interviewing, hiring, discipline of employees and any other personnel issues that arise.
Complete performance appraisals.
Handle day-to-day operations, while focusing on the broader view including strategic growth, best in class operational practices, and advocating for new technologies.
Deliver high customer satisfaction and retention of profitable business through formal reports, and data analytics.
Lead resolution across all areas within the operation organization.
Oversight of vendor management, contracts, and support agreements.
Statement of work review related to project leadership.
Determine performance objectives/metrics and define tools to measure progress and ensure consistent achievement of business objectives.
Direct, motivate, develop and manage the performance of management team and key staff.
Create opportunities for individuals to exercise and grow new skills.
Provide strong leadership that mentors, develops and guides.
Commitment to growth including personal and professional development and life-long learning.
Attend mandatory educational requirements as directed by the organization.
Develop policies, plans and goals.
Balance multiple complex projects and deadlines by determining critical issues, timelines, and priorities.