Director - IT PMO and Agile Delivery

ALSAC • Memphis, TN

3d • Hybrid

About The Position

The Director, Technology Delivery & Portfolio Management shapes and executes strategy for Agile Delivery, Sourcing Integration, and the Technology Project Management Office (PMO), enabling and continuously improving technology delivery across ALSAC. The role drives Agile transformation, portfolio governance, project execution excellence, and vendor service delivery while aligning technology investments with organizational priorities and mission outcomes.

The Director oversees technology delivery across product- and project-based operating models, manages the Technology Capital Budget, and partners across the enterprise to advance an Agile culture, strengthen delivery capabilities, and evolve practices for emerging business and AI-driven opportunities. The position is based at ALSAC’s National Executive Office in Memphis, Tennessee, and is eligible for a hybrid work schedule.

The role also partners with the Senior Vice President/CIO on strategic planning and operational leadership; coordinates divisional reporting and executive presentations for senior leadership and the Board of Directors; and supports divisional communications, planning, employee engagement, recognition events, and annual technology summits.

Requirements

• Bachelor’s degree in information systems, Computer Science, Data Analytics, Information Technology, or a related field.
• Eight or more years of progressive leadership experience in technology delivery, project management, Agile transformation, PMO leadership, or related disciplines.
• Strong understanding of application development, systems integration, databases, and enterprise technology environments.
• Demonstrated experience leading Agile, Project Management, Portfolio Management, and PMO functions within a complex organization.
• Deep knowledge of Agile principles, frameworks, methodologies, and organizational transformation practices.
• Working knowledge of Agile engineering practices, including Continuous Integration (CI), Continuous Delivery (CD), and modern software delivery approaches.
• Ability to lead high-performing teams, influence across organizational levels, and drive strategic initiatives to successful completion.
• Experience managing large, complex portfolios and multiple enterprise initiatives simultaneously.
• Strong business process improvement skills using Lean, Six Sigma, Agile, or similar methodologies.
• Excellent communication, presentation, stakeholder management, and relationship-building skills.
• Ability to balance strategic thinking with operational execution while delivering measurable business outcomes.
• Ability to foster collaboration, accountability, innovation, and continuous improvement within teams and across the enterprise.

Nice To Haves

• Experience integrating AI-enabled solutions, automation, or emerging technologies into technology delivery practices.

Responsibilities

• Lead the strategy, execution, and continuous improvement of Agile Delivery, the Project Management Office (PMO), and Sourcing Integration functions.
• Direct Agile delivery practices across the technology division, including team leadership, methodology development, process optimization, tool adoption, and impediment resolution.
• Oversee the Technology PMO and successful delivery of the technology project portfolio, including budget, scope, schedule, quality, stakeholder satisfaction, and business value realization.
• Manage the enterprise technology portfolio, including project prioritization, resource allocation, budget oversight, dependency management, benefits realization, and portfolio reporting.
• Use portfolio management disciplines and governance frameworks to align technology initiatives with organizational objectives and maximize value delivery.
• Oversee external technology service providers and ensure performance against contracted service levels, delivery standards, methodologies, and operational expectations.
• Partner with Vendor Management and Service Management functions to address escalations, risks, and service delivery issues.
• Establish, measure, and improve technology delivery methodologies, frameworks, tools, and best practices to drive consistency, efficiency, and quality.
• Champion Agile principles, a growth mindset, and continuous improvement across Technology Services and the broader organization.
• Lead Agile communities of practice, coaching initiatives, workshops, and training programs to advance organizational Agile maturity.
• Manage complex technology initiatives involving multiple business units, teams, vendors, and stakeholders.
• Oversee the Technology Capital Budget and provide insight into investment planning, forecasting, and financial performance.
• Partner with the Senior Vice President/CIO on strategic planning, operational leadership, and departmental initiatives.
• Coordinate divisional reporting and executive-level presentations for senior leadership and the Board of Directors.
• Support divisional communications, planning activities, employee engagement programs, recognition events, and annual technology summits.
• Help evolve the technology delivery model to leverage emerging technologies, including AI-enabled capabilities, while meeting day-to-day business priorities.

Benefits

• Core medical coverage, including low-cost, low-deductible medical, dental, and vision insurance plans.
• 401(k) retirement plan with a 7% employer contribution.
• Paid time off.
• Maternity and paternity leave.
• Infertility treatment program.
• Adoption assistance.
• Education assistance.
• Enterprise learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director