Director, Technical Solutioner

Kyndryl • Durham, NC

2d • Remote

About The Position

Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services. Picture yourself as a trusted advisor – collaborating directly with customers to unravel their business needs, pain points, and technical requirements. Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success. Your role as a Client Technical Solutioner is pivotal in developing domain-specific solutions for our cutting-edge services and offerings. You will be at the forefront of crafting tailored domain solutions and cost cases for both simple and complex, long-term opportunities, demonstrating we meet our customers' requirements while helping them overcome their business challenges. At Kyndryl, we believe in the power of collaboration and your expertise will be essential in supporting our Technical Solutioning and Solutioning Managers during customer technology and business discussions, even at the highest levels of Business/IT Director/LOB. You will have the chance to demonstrate the value of our solutions and products, effectively communicating their business and technical benefits to decision makers and customers. In this role, you will thrive as you create innovative technical solutions that align with industry trends and exceed customer expectations. Your ability to collaborate seamlessly with internal stakeholders will enable you to gather the necessary documents and technical insights to deliver compelling bid submissions. Not only will you define winning cost models for deals, but you will also lead these deals to profitability, ensuring the ultimate success of both our customers and Kyndryl. You will play an essential role in contract negotiations, up to the point of signature, and facilitate a smooth engagement hand-over process. As the primary source of engagement management and solution design within your technical domain, you will compile, refine, and take ownership of final solution documents. Your technical expertise will shine through as you present these documents in a professional and concise manner, showcasing your mastery of the subject matter. You’ll have the opportunity to contribute to the growth and success of Kyndryl by standardizing our go-to-market pitches across various industries. By creating differentiated propositions that align with market requirements, you will position Kyndryl as a leader in the industry, opening new avenues of success for our customers and our organization. Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth.

Requirements

• 5 years of experience in IT service management, IT sourcing, or IT strategy
• Expertise with IT organizational models, IT governance, management and operating models and IT financing models
• Proven ability to design and build technical solutions based on customer requirements including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions
• In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
• Excellent customer and presentation skills

Nice To Haves

• Experience in a consulting or advisory role, where you have provided strategic guidance and solutions to customers, can be beneficial
• Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
• Experience in supporting sales efforts by collaborating with the sales team, preparing sales materials, participating in customer presentations, and contributing to proposal development

Responsibilities

• Collaborate directly with customers to unravel their business needs, pain points, and technical requirements.
• Craft tailored solutions that address specific challenges and drive customer success.
• Develop domain-specific solutions for cutting-edge services and offerings.
• Create tailored domain solutions and cost cases for simple and complex, long-term opportunities.
• Support Technical Solutioning and Solutioning Managers during customer technology and business discussions.
• Demonstrate the value of solutions and products, communicating business and technical benefits.
• Create innovative technical solutions that align with industry trends and exceed customer expectations.
• Gather necessary documents and technical insights from internal stakeholders for bid submissions.
• Define winning cost models for deals and lead these deals to profitability.
• Play an essential role in contract negotiations up to the point of signature.
• Facilitate a smooth engagement hand-over process.
• Compile, refine, and take ownership of final solution documents.
• Present solution documents in a professional and concise manner.
• Standardize go-to-market pitches across various industries.
• Create differentiated propositions that align with market requirements.

Benefits

• Medical and dental coverage
• Disability
• Retirement benefits
• Paid leave
• Paid time off
• Discretionary annual bonus program
• Access to employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
• Company-wide volunteering and giving platform

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed