Director, Technical Readiness
About The Position
College Board’s Operations division supports digital assessment delivery and customer engagement for millions of students and thousands of test centers. Within Assessment Delivery Operations, the User Readiness team helps districts, educators, and test takers prepare for test day through community engagement, digital communications, technical guidance, and risk-based outreach. The Director, Technical Readiness ensures testing environments are technically prepared for digital assessments, including the networks and devices students use and platform changes that coordinators need to understand. The role owns assessment delivery requirements and serves as the primary liaison to the Bluebook team, translating technical and platform requirements into actionable guidance for coordinators, school technology staff, and internal teams across College Board assessment programs. The director supports network engineer resources and works with product, technology, and test day delivery teams to establish readiness standards, identify technical risks, and prevent test-day issues. The position is remote. Candidates living near College Board offices may choose fully remote or hybrid work, with in-office work on Tuesdays and Wednesdays for the hybrid option. All employees occasionally travel for business; this role requires travel four to six times per year. This is a full-time position.
Requirements
- 5–7 years of experience in technical readiness, IT operations, or technical program work, including translating technical requirements for non-technical audiences.
- Current, deep knowledge of network environments, including bandwidth, firewalls, content filtering, and allowlisting, and managed device fleets across common operating systems.
- Ability to work credibly and closely with network and systems engineers and support their work.
- Experience managing technical change by assessing software release or platform update impacts and preparing users for them.
- Strong technical writing skills, including the ability to turn complex technical information into clear, step-by-step guidance.
- Experience analyzing incident or support data to identify root causes and recommend preventive fixes.
- Experience partnering with product, engineering, and vendor teams on requirements and escalations.
- Proficiency with Jira and Salesforce.
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- Ability to travel four to six times a year to College Board offices or on College Board business.
- Passion for expanding educational and career opportunities and mission-driven work.
- Curiosity and enthusiasm for emerging technologies, willingness to experiment with and adopt AI-driven solutions, and comfort independently learning and applying digital tools.
- Clear and concise written and verbal communication skills.
- Learner’s mindset and commitment to growth, including welcoming diverse perspectives, giving and receiving respectful feedback, and improving through iterative learning and user input.
- Drive for impact and excellence, including solving complex problems, making data-informed decisions, prioritizing effectively, and continuously improving.
- Collaborative and empathetic approach, including working across differences, fostering trust, and contributing to shared success.
- Authorization to work in the United States.
Nice To Haves
- Experience in K-12, higher education, or enterprise IT environments.
- Technical certifications such as CompTIA Network+; certifications are welcome but not required.
Responsibilities
- Translate technical and platform changes into clear requirements and guidance for test administration coordinators, technology monitors, school technology staff, and internal technical support teams.
- Maintain current technical readiness requirements for Bluebook and coordinator tools.
- Partner with product and technology teams early in release cycles to identify operational and user impacts of upcoming changes.
- Document technical requirements and readiness procedures for new platform pilots.
- Develop technical content for readiness communications and resources in partnership with the Digital Engagement team.
- Support network engineer resources working on large and commercial venue network risk analysis by providing technical direction and hands-on assistance with complex readiness issues.
- Define network and device readiness standards for school-owned testing devices and College Board loaner devices.
- Design readiness checks, diagnostic guidance, and troubleshooting resources for coordinators, support teams, and field staff.
- Serve as the escalation point for complex network and device readiness issues, working with technology teams and vendors to resolve them.
- Analyze technical incident trends, identify root causes, and recommend changes to reduce preventable testing incidents.
- Coordinate with supply chain partners on loaner device requirements and readiness.
- Partner with the test day delivery team to align technical guidance, share release impacts, and support technical escalations during testing windows.
- Equip community engagement and proactive outreach partners with the technical knowledge coordinators need.
- Track and manage readiness work and requests in Jira and Salesforce.
- Document durable processes and guidance so technical knowledge is shared across teams.
Benefits
- Comprehensive compensation and benefits package.
- Meaningful career and supportive team.
- Fair and competitive compensation grounded in qualifications, experience, impact, and market data.
- Location-adjusted salaries.
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What This Job Offers
Job Type
Full-time
Career Level
Director
