Director, Technical Program Management

Walmart•Bentonville, AR

5d•Onsite

About The Position

This role involves leading large-scale programs, defining strategic technical solutions, and driving program results. The Director will be responsible for program planning, technical expertise in system design and cloud technologies, and delivering results through effective stakeholder management and communication. The position also emphasizes a commitment to diversity, inclusion, and continuous improvement, aligning with Walmart's values and goals.

Requirements

Bachelor’s degree in computer science, information technology, engineering, or related area and 7 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
OR 9 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
Knowledge of program management techniques, tools, and frameworks.
Knowledge of benefits analysis, program planning tools and techniques, and communication tools and processes.
Knowledge of techniques to translate requirements for software (e.g., design, architecture, testing), hardware (e.g., system design, hardware selection), assets, or platform capabilities (e.g., cloud infrastructure, pipeline orchestration, database, network).
Knowledge of system/platform design concepts, components, and architecture.
Knowledge of emerging tools and technologies, product/feature technical design services, APIs, and technologies within assigned teams/areas.
Knowledge of software platforms and/or information security standards and guidelines.
Knowledge of infrastructure components (e.g., network, storage, compute, cloud, data, and development platforms).
Knowledge of hardware/software lifecycles, EOL upgrades, migrations, and Site Reliability Engineering concepts (observability, monitoring, pre-production checklists, incident management).
Knowledge of cloud computing technologies, service management concepts, and ITIL framework.
Knowledge of essential aspects of a specific business domain area, industry trends, market segments, and competitor activities.
Knowledge of domain-related terms and success metrics relevant to program context.
Knowledge of risk management methodologies, project management tools, techniques, and methodologies.
Knowledge of project tracking tools, dashboards, and reports.
Knowledge of financial management tools and processes, budgeting, and internal and external programs.
Knowledge of change management, critical paths, and negotiation methodologies.
Knowledge of application and allocation of business communication styles/techniques, communication channels/mediums, and program management documents.
Knowledge of qualitative and quantitative data management (e.g., feedback, facts, analysis).
Knowledge of data analysis and research, problem-solving techniques and frameworks, data-driven and fact-based decision-making techniques/methodologies.
Knowledge of impact analysis and course correction techniques/methodologies, and precedence and use cases for business problems.
Knowledge of barriers to effective problem-solving (e.g., confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness).
Knowledge of stakeholder identification and engagement, processes and ways of working across various groups, and relationship management techniques.
Knowledge of techniques to manage conflicting stakeholder priorities and ambiguity, and stakeholder management strategy.

Nice To Haves

Certification in Project Management.
Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years’ experience in product design.
Supervisory experience.
Experience in creating inclusive digital experiences.
Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
Knowledge of assistive technologies.
Experience integrating digital accessibility seamlessly.
Knowledge of accessibility best practices.
Experience supporting an inclusive culture.
Experience following Walmart’s accessibility standards and guidelines.

Responsibilities

Define goals, stage gates, critical delivery paths, and key deliverables for large-scale programs with dependencies across multiple work areas, timelines, and resource constraints.
Secure commitments for program scopes, delivery dates, and resources, and manage cross-functional dependencies.
Resolve ambiguous situations with conflicting business and product strategies and drive clarity to program teams and leadership on strategy and end-to-end technology solutions.
Identify synergies, overlaps, and waste for program tracks across multiple work areas and mentor team members.
Drive initiatives to improve ways of working.
Lead and broker agreement on end-to-end high-level system solution design of medium-high complexity systems.
Proactively identify system limitations, scaling factors, and boundary conditions, and rationalize overall architectural decisions.
Establish processes and guidelines to drive effective defect management.
Contribute to and review design decisions to ensure engineering design and product teams focus on solutions for customers and business stakeholders.
Review delivery plans and incorporate a detailed understanding of existing and future product use cases.
Proactively identify and prevent duplicative efforts, decouple dependencies, and resolve misalignment by leveraging existing solutions, capabilities, and technologies.
Translate end outcomes into system/platform/security-level elements across multiple engineering components/teams to ensure business goals are achieved.
Mentor team members to understand component-level views and overarching impacts on end goals.
Automate repeatable processes and tasks and implement tools to reduce overhead and increase the velocity of engineering teams.
Establish methods for effective launches, drive technical decisions within initiatives, and mentor team members to assess engineering practices.
Create simple, modular, extensible, and functional designs in adherence to requirements for multiple products/solutions within a domain.
Understand customer requirements and architectural requirements relevant for all products within a domain in line with customer expectations.
Demonstrate an awareness of various principles, processes, relevant technology, ways of working, and terminologies across a domain.
Extend program plans to incorporate elements of communications, marketing, and field service management.
Lead discussions and conduct impact analysis/due diligence to guide decisions on build versus buy.
Identify areas for the implementation of new processes, automation techniques, and updated ways of working.
Proactively research new processes and automation techniques used across domains and industries to influence product roadmaps.
Drive monitoring for multiple programs and decompose performance metrics into measures for different projects.
Independently identify key risks, determine severity, create mitigation plans, and manage issues to unblock a program.
Assess and manage the likelihood and impacts on multiple areas of work and escalate issues to relevant stakeholders.
Ensure the effective use of program budgets by ensuring teams work together on the highest value efforts.
Ensure systems underutilized are released (e.g., staging and testing environments scaled down after production release).
Identify existing work that no longer brings enough added value.
Own and drive complex, large-scale programs, execute lifecycles, and mentor team members on best practices.
Dynamically reassess and refine roadmaps, navigating through changes to arrive at paths to green for programs at risk.
Proactively implement processes and tactics to accelerate timelines.
Define, implement, and improve standard, scalable, measurable, and repeatable workflows and processes for cross-functional teams.
Define goals and objectives for a vague program and break the program down into subprojects and subprocesses that can be executed in parallel.
Simplify concurrent deliverables and seamlessly manage queuing for engineering teams spanning development cycles and testing progress.
Define and establish prioritization frameworks for the dynamic resequencing of a portfolio of initiatives.
Guide and influence program participants and stakeholders to focus on decision points, options for end outcomes, and solutions that unblock/derisk and keep programs on track.
Mentor team members on communication styles and modify communication styles according to stakeholder requirements.
Leverage fact-based data and analytics insights to build a cohesive narrative and present options, solutions, and decisions clearly.
Provide timely feedback and seek, internalize, and utilize feedback received systemically.
Lead complex discussions and present nonpartisan points of view and whitepapers to drive alignment and influence outcomes.
Create various artifacts that provide a streamlined overview of broad scopes of work and navigate through complex changes according to audience.
Define program success metrics through the extraction of insights.
Identify difficult problems and systemic gaps that may seem invisible/avoidable on assigned programs.
Extract insights and promote the value of insight extraction from multiple data sources.
Lead problem-solving efforts for complex and ambiguous problems, question assumptions to clarify articulation of the problem, and coach team members.
Mentor team members on fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems.
Proactively engage with stakeholders as required to inform about program priorities, streamline multiple processes towards a single roadmap, and coach team members on typical stakeholder engagement.
Actively secure program stakeholder buy-in for program roadmaps.
Seek ideas and drive consensus toward program deliverables according to defined scopes and timelines.
Connect program stakeholders to discuss and align different approaches and resolve conflicts to arrive at common solutions.
Support and foster understanding among stakeholders on significant program changes.
Develop and implement strategies to attract and maintain a highly skilled and engaged workforce.
Cultivate an environment where associates respect and adhere to company standards of integrity and ethics.
Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals.
Build high-performing teams, seek and embrace differences in people, cultures, ideas, and experiences.
Create a workplace where all associates feel seen, supported, and connected through a culture of belonging.
Create a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
Build strong and trusting relationships with team members and business partners.
Maintain and promote the highest standards of integrity, ethics, and compliance.
Ensure that teams follow the law, our code of conduct, and company policies.
Act as an altruistic servant leader and is consistently humble and self-aware.
Deliver expected business results while putting the customer/member first and consistently applying an omnimerchant mindset.
Adopt a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and implementing strategies.
Consistently raise the bar and seek to improve, demonstrate curiosity and a growth mindset.
Drive continuous improvements, supervise the adoption of new technology, and support digital disruption.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart (through Live Better U)