Director, Technical Operations

Comcast•Woodbury, MN

About The Position

This job ensures exceptional customer care across Technical Operations, including installation, service, construction, network maintenance, materials management, and daily workloads. It involves guiding teams, planning strategically, and coordinating efforts to achieve profitability and high customer satisfaction in the market.

Requirements

Cross-Functional Alignment
Data-Driven Decision Making
Employee Engagement
Operational Execution
Strategic Leadership
Technical Operations Management
Transformational Change Management
Bachelor's Degree
10 Years + Relevant Work Experience

Responsibilities

Developing business strategies to enhance service metrics and quality assurance across Technical Operations
Managing network performance and service delivery for subscribers, ensuring end-to-end operational excellence
Establishing key performance indicators to support high quality customer service by Technical Operations personnel
Implementing strategies to achieve network reliability, subscriber growth, and financial targets
Ensuring network performance and service level compliance with regulatory requirements and company standards
Leading a diverse team of managers and staff, fostering motivation and driving performance, including overseeing hiring, training, and professional development
Partnering with Learning and Development to promote continuous skill enhancement and career progression
Managing the financials, including operating expenses and capital budgeting
Building strategic partnerships with cross-functional teams for effective process implementation and issue resolution
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.