Director, Technical Operations

Hello Heart

About The Position

Hello Heart is looking for an experienced Director Technical Operations to lead the execution of hardware programs from early concept through mass production. Reporting into our SVP of Hardware Operations, you will partner across Product, Engineering, Operations, Quality, and Supply Chain to drive alignment, manage complexity, and deliver high-quality connected health products at scale. This role is ideal for someone who combines deep hardware development experience with exceptional cross-functional leadership and operational rigor. You should thrive in fast-moving environments, proactively identify risks, and use AI fluently to improve execution, automate workflows, and increase team efficiency.

Requirements

Strong AI fluency with demonstrated ability building no-code AI workflows, automations, or AI agents that improve operational execution and team effectiveness
10+ years of experience in hardware product development, technical program management, or related technical operations roles
Proven track record of delivering physical products from concept through mass production
Deep understanding of EVT, DVT, PVT, manufacturing validation, and production ramp processes
Strong technical background across hardware systems, firmware integration, manufacturing workflows, and supply chain operations
Experience with PCB and PCBA development, validation testing, tooling, packaging, and factory processes
Experience working with contract manufacturers, suppliers, and globally distributed cross-functional teams
Excellent communication, stakeholder management, and organizational leadership skills
Ability to balance strategic thinking with detailed execution in a fast-paced environment

Nice To Haves

Experience within medical device, digital health, consumer electronics, or other regulated hardware environments is preferred

Responsibilities

Lead end-to-end hardware program execution from feasibility through mass production
Build and maintain integrated program plans across hardware, firmware, validation, manufacturing, quality, and supply chain functions
Drive cross-functional alignment across Mechanical Engineering, Electrical Engineering, Firmware, Operations, Quality, and external manufacturing partners
Own program schedules, milestones, dependencies, and risk management throughout the full product lifecycle
Coordinate EVT, DVT, PVT, and production readiness activities to ensure programs stay on track
Identify risks early, drive decision-making, and resolve blockers to maintain execution momentum
Partner with contract manufacturers and suppliers to support build readiness, production validation, and manufacturing ramp
Establish scalable processes, communication cadences, and execution frameworks that improve operational efficiency
Use AI tools proactively to streamline program management workflows, automate repetitive tasks, improve reporting, and accelerate execution
Build and maintain no-code AI workflows, automations, or agents that improve productivity, planning accuracy, risk tracking, documentation, and team coordination