Director, Technical Operations

Comcast • Woodbury, MN

19h

About The Position

Comcast, a Fortune 50 leader in media and technology, drives innovation to create world-class entertainment and online experiences. The company offers career opportunities across various locations and disciplines, moving at a fast pace thanks to its employees who deliver cutting-edge products and services to millions daily. This Director, Technical Operations role is crucial for ensuring exceptional customer care across all Technical Operations functions, including installation, service, construction, network maintenance, materials management, and daily workloads. The position involves guiding teams, strategic planning, and coordinating efforts to achieve profitability and high customer satisfaction within the market.

Requirements

• Cross-Functional Alignment
• Data-Driven Decision Making
• Employee Engagement
• Operational Execution
• Strategic Leadership
• Technical Operations Management
• Transformational Change Management
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
• 10 Years + Relevant Work Experience

Responsibilities

• Developing business strategies to enhance service metrics and quality assurance across Technical Operations
• Managing network performance and service delivery for subscribers, ensuring end-to-end operational excellence
• Establishing key performance indicators to support high quality customer service by Technical Operations personnel
• Implementing strategies to achieve network reliability, subscriber growth, and financial targets
• Ensuring network performance and service level compliance with regulatory requirements and company standards
• Leading a diverse team of managers and staff, fostering motivation and driving performance, including overseeing hiring, training, and professional development
• Partnering with Learning and Development to promote continuous skill enhancement and career progression
• Managing the financials, including operating expenses and capital budgeting
• Building strategic partnerships with cross-functional teams for effective process implementation and issue resolution
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

Benefits

• Base pay
• Bonus (for non-sales positions)
• Best-in-class Benefits to eligible employees, connecting to support when it matters most and helping care for those who matter most
• Array of options, expert guidance and always-on tools, personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life

What This Job Offers

• Job Type: Full-time
• Career Level: Director