Director, Technical Learning & Capability Development

Intuitive•Sunnyvale, CA

About The Position

The Director, Technical Learning & Capability Development reports to senior operations leadership and is responsible for the global strategy, governance, and execution of technical capability development programs supporting manufacturing, maintenance repair and overhaul (MRO), logistics, and other technical operations across the enterprise. The role establishes and continuously improves standardized technical training, certification, competency management, and workforce development programs to support employee readiness, operational excellence, regulatory compliance, and organizational scalability. This leader develops enterprise-wide learning frameworks, skills matrices, qualification standards, and certification pathways. As a member of the Operations Leadership Team, the Director partners with Manufacturing Engineering, Quality, Service Operations, Supply Chain, Planning, Regulatory Affairs, Human Resources, and business leaders to align workforce capability with strategic priorities, operational capacity, new product introductions, and evolving technology requirements. The role also drives continuous improvement of technical learning systems, optimizes training resources, and uses data and performance metrics to accelerate workforce readiness, improve productivity, reduce quality risk, and support global operational growth.

Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Manufacturing, Biomedical), Manufacturing Engineering Technology, Operations Management, Supply Chain / Industrial Technology, or equivalent technical experience.
12+ years of experience leading technical training, workforce development, learning programs, manufacturing operations, service operations, engineering organizations, or related technical environments.
5+ years leading managers and technical training organizations supporting large-scale operational or technical workforces.
Demonstrated experience building and scaling workforce capability programs in complex technical environments.
Experience developing competency frameworks, certification programs, qualification systems, and skills matrices.
Experience partnering with operational, engineering, quality, and business leaders to translate technical requirements into effective workforce development programs.
Experience implementing and scaling learning management systems (LMS), certification tracking systems, or workforce development platforms.
Strong understanding of adult learning principles, instructional design methodologies, and organizational capability development.

Nice To Haves

Experience supporting organizations operating in regulated, quality-driven, or highly controlled environments.
Experience driving organizational change, workforce readiness, and capability development during periods of growth and transformation.
Ability to align workforce capability initiatives with business objectives, operational performance, quality outcomes, and productivity goals.
Strong program management, organizational leadership, and change management skills.
Excellent executive communication, stakeholder management, and influencing skills.
Experience supporting manufacturing, service operations, logistics, distribution, healthcare, medical device, aerospace, defense, semiconductor, or other highly technical industries.
Experience supporting New Product Introduction (NPI) or operational readiness initiatives.
Knowledge of regulated environments including FDA, ISO 13485, GMP, or similar quality systems.
Experience supporting technical certification programs for manufacturing, repair, maintenance, engineering, or field service organizations.
Lean manufacturing, continuous improvement, or operational excellence experience.
Experience leading global workforce development organizations.
Experience supporting automation, digital transformation, or enterprise-scale capability initiatives.
Exposure to manufacturing, repair, failure analysis, warehouse operations, or supply chain environments.

Responsibilities

Lead the design and execution of training programs and learning strategies aligned with Operations business priorities and global strategy.
Design and oversee technical training programs for technicians and material handlers.
Establish standardized processes for onboarding, competency checks, and training assessment tools to monitor training delivery quality.
Drive innovation in learning delivery through blended, digital, and experiential approaches that enable scale.
Lead, coach, and develop a team of training professionals, fostering collaboration and continuous improvement.
Establish a framework for measuring and evaluating learning effectiveness and impact, using data to improve programs and demonstrate business impact.
Manage budgets, resources, and equipment to provide cost-effective, high-quality learning solutions.
Develop and improve enterprise-wide learning frameworks, skills matrices, qualification standards, certification pathways, and technical capability programs.
Partner with operational, engineering, quality, service, supply chain, planning, regulatory, human resources, and business leaders to align workforce capability with business and operational needs.
Use data and performance metrics to accelerate workforce readiness, improve productivity, reduce quality risk, and support global operational growth.