Director, Technical Integrations - Rentals

Bilt • New York, NY

2d • $150,000 - $165,000

About The Position

As a Director of Technical Integrations on the Rentals team, you'll own the connection between Bilt's platform and the day-to-day operations of property partners across the country. You'll configure and troubleshoot integrations, explain how partner systems exchange data with Bilt, and work directly with engineering to untangle complex, multi-step processes that span both sides. The role sits deliberately between two worlds. You'll understand the client experience well enough to know why something matters, and the backend architecture well enough to know what it will take to fix. That combination is what makes the job valuable: you'll diagnose the real problem behind a partner's request, then translate it into clear, well-scoped requirements that engineering can build against and that actually solve what the partner needed. If you like operating in ambiguity, moving between technical detail and business context, and seeing your work land quickly across partners, internal teams, and millions of residents, this is the role.

Requirements

• Experience supporting or managing complex system integrations in a fast-paced environment, ideally in real estate, proptech, or SaaS
• Proficiency in PostgreSQL and API testing tools (e.g., Postman), with the ability to independently validate data and diagnose integration issues
• Strong ability to translate technical concepts — APIs, backend configurations, multi-system workflows — to non-technical stakeholders with clarity and confidence
• Proven track record of driving issues from identification to full resolution, not just escalation
• A clear preference for automation and scalable process improvement over manual workarounds, with hands-on experience building or improving validations and operational workflows
• Comfort operating in ambiguity, including standing up new procedures and playbooks where none exist
• Experience collaborating across support, product, and engineering in a cross-functional capacity
• Familiarity with AI-assisted tools (e.g., Claude, Devin) for workflow optimization and documentation
• A can-do attitude and entrepreneurial spirit — no task is too small or large, and you seek out opportunities to make things better than they are today

Nice To Haves

• Experience working with property management systems or real estate partner operations
• Background in system implementations, QA, UAT, or end-to-end validation processes
• Experience working across bespoke platforms with heavy customization of screens, reports, and dashboards
• SQL or light scripting ability beyond basic queries for data monitoring and troubleshooting

Responsibilities

• Act as the technical knowledge bridge across external property partners and internal member services, banking, product, engineering, and design teams.
• Translate client-specific operational needs into documented requirements, platform configurations, and test plans, prioritized against business initiatives.
• Serve as a frontline escalation contact during peak rent-cycle periods, triaging and resolving production issues in real time.
• Identify root causes by sorting through data patterns and volume, coordinating across engineering, support, and property management stakeholders.
• Partner with product managers to prioritize fixes against features on the roadmap and drive accountability on aging items through consistent follow-up.
• Leverage AI tools (Claude, Devin) to build playbooks, automate recurring workflows, and create frameworks for prioritizing and mitigating production issues.
• Develop and maintain technical setup guides, operational documentation, and feature release materials with the marketing team, making complex processes easy to understand and replicate.
• Monitor automated ticket and integration failure volume, separating recurring noise from genuine defects and documenting tickets with the detail needed to act on them.
• Test and validate platform fixes and enhancements across client-facing and backend environments, confirming each change achieves its intended outcome before it is announced, trained on, and released to partners.
• Monitor post-deployment performance of partner-specific screens, reports, and dashboards.

Benefits

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us.
• 401k plan with a match
• Commuter FSAs
• UNLIMITED PTO
• Exclusive Employee only Bilt Points
• Team Events

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed