Director, TechEx, Product & Delivery Management

West Monroe•Chicago, NY

6d•Hybrid

About The Position

As a Director in West Monroe's Technology and Experience practice and Software discipline, you will join a leadership team focused on helping companies become digital in every part of their business, while mentoring the next generation of leaders. You will drive new opportunities for engagements spanning Product strategy, high-performing product organization, product design & build, AI in SDLC, intelligent agents, and product operations. The ideal candidate is passionate about delivering technology solutions grounded in the human experience and prepared to embrace West Monroe’s fast-growing and entrepreneurial environment.

Requirements

12+ years of work experience within a high growth, team-based, client facing digital and/or global business and technology consulting firm including direct experience selling and delivering digital product management and advisory services, digital product build and software modernization services to executive-level corporate strategic buyers.
Domain expertise, experience, and interest in creating winning digital product strategies, augmenting and accelerating SDLC processes with AI, capturing product discovery/delivery metrics using leading frameworks (DORA, SPACE, and others), designing and building digital products, modernizing legacy software and implementing product processes and tools that enable effective product operations in a hybrid (onshore, nearshore, offshore) delivery setup.
Demonstrated experience selling into Fortune 1000, enterprise, and upper mid-market clients and commercial success in selling multiple multi-million dollar deals each year.
Demonstrated experience hunting, farming, and closing large scale product engineering opportunities leveraging on-shore and near-shore delivery models.
Expertise within sales strategy, business development, pricing, account management, sales operations, sales enablement, and bringing new products and services to market.
Ability to combine technical experience with other strong management and leadership skills, specifically expertise in client relationship management, and business case development of go-to-market practices (e.g., sales effectiveness, pricing, sales operations) and/or product delivery (e.g., product management, user experience, software development).
Bring product management market sales experience in one or more of these industries: Healthcare, Financial Services, Energy & Utilities, High-Tech and Software, Life Sciences, Private Equity, Consumer & Industrial Products, and Insurance.
Able to work independently and as a team player in coordinating and driving sales processes.
Strong communication skills and ability to work with C-level clients.
A Bachelor’s degree or equivalent professional experience.
Ability to Travel, as required based on client and practice demands.
Ability to be in-person three days a week is required. Directors at West Monroe are expected to be in-person three days a week. This can include being present at client sites, in the market, or in-office for internal collaboration.

Responsibilities

Business Development: Lead and/or collaborate with industry segment teams and key accounts on account planning, and execute those plans for account growth.
Leverage personal network of digital and product executive relationships to secure executive-level introduction meetings to generate new business at target accounts.
Identify and drive business development activities by assessing opportunities, designing solutions, developing proposals/SOWs, leveraging on-shore and near-shore delivery models, establishing relationships with clients and prospective clients, and helping to close new deals.
Develop go-to-market (GTM) messaging and sales materials to support business development for prospects and clients.
Create work plans, pricing estimates, and risk assessments for potential engagements.
Contribute to thought leadership to strengthen marketing efforts.
Attend networking events and actively build and leverage a professional network and affiliate network in the local community.
Identify impactful partnerships that can become sales and revenue channels for product and software engineering capabilities, and work with our partnerships team to drive work through those partnerships, grow our relationships and invest in those partnerships.
Client Leadership: Bring subject matter depth in imagining, designing, and managing development of bespoke digital products that capture real business value such that you can be a trust executive advisor to our most senior and sophisticated client executives.
Lead teams serving clients across industries as the engagement lead and owning overall accountability of successful delivery while demonstrating executive presence with high level client counterparts.
Provide quality assurance and conduct frequent touch bases with client executives to ensure value is realized and understood from our engagements.
Work with program and project leadership to implement processes and technology that support business value and process efficiency across business and technical functions.
Manage and influence multi-disciplinary teams to translate client business objectives into Product Management engagement types and offerings.
Identify, develop and leverage accelerators focused on addressing industry-specific challenges.
Practice Development: Collaborate with national Technology & Experience leaders and across West Monroe’s industry and functional practices, to evangelize, develop and deliver multi-disciplinary, data-driven product management engagement types and offerings.
Collaborate with multidisciplinary teams across the firm to develop and enhance delivery capabilities across West Monroe’s practice areas.