Director Tech Engineering & Architecture

JetBlue Airways Corporation•New York, NY

2d•$195,000 - $335,000•Hybrid

About The Position

The Director of Technology Engineering & Architecture is responsible for leading JetBlue's software engineering, architecture, and agile delivery capabilities. This leader owns software development across a portfolio of custom-built and integrated technology solutions that enable JetBlue's Commercial, Operations, and Enterprise functions. The Director is a credible technologist who stays close to modern engineering practices, cloud-native application development, and agile delivery. They lead with clarity and accountability, building high-performing teams that deliver quality software reliably. They are equally comfortable engaging senior business leaders as they are guiding engineering and architectural decisions with technical teams. They exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Requirements

Bachelor’s degree in computer science or related field, OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience
Ten (10) years of leadership experience in application development or software engineering
Demonstrated experience delivering applications built on cloud platforms (AWS, Azure, or GCP), including deep understanding of how architecture, environments, and deployment pipelines underpin application delivery
Fluency in agile delivery and DevOps practices
Experience managing a hybrid portfolio of SaaS, custom-built, and third-party integrated applications, including build-vs-buy evaluation and vendor performance management
Familiarity with emerging AI capabilities and the ability to apply them to improve effectiveness and scale impact
Strong verbal and written communication skills, including the ability to translate complex technical topics for non-technical audiences and demonstrate a clear understanding of the business
Proven ability to build relationships and influence across organizational lines, including with senior business leaders
Track record of managing large-scale, concurrent projects and driving change effectively in environments with shifting priorities
Ability to manage and communicate through competing priorities across a large, complex technology portfolio without losing delivery momentum
Available for occasional overnight travel (20%)
In possession of valid travel documents with the ability to travel in and out of the United States
Able to pass a pre-employment drug test
Legally eligible to be employed in the country where the position is located

Nice To Haves

Experience in the airline or travel industry
Experience working in a scaled agile environment (SAFe or equivalent) across multiple teams

Responsibilities

Lead the software engineering, architecture, and agile delivery teams
Drive the development, delivery, and support of technology solutions that enable JetBlue's business strategy, continuously improving the crewmember and customer experience
Shape and execute the long-term strategy for JetBlue's application portfolio and architecture
Own and enforce engineering standards, development practices, and architectural patterns across JetBlue's integrated technology portfolio
Ensure applications are built and maintained to the highest standards of security, availability, and reliability, reflecting the 24/7 operational demands of an airline
Collaborate with Product, Infrastructure, Data, QA, and Cybersecurity teams to ensure alignment on priorities, dependencies, and delivery outcomes
Guide application strategy, balancing build, buy, and integrate decisions against business objectives
Oversee a portfolio of concurrent projects — understanding scope, resource constraints, and business impact to prioritize and execute work effectively
Lead Agile Delivery capabilities that enable effective planning, execution, dependency management, and continuous improvement across teams
Leverage external partners strategically to augment team capacity and accelerate delivery
Empower, inspire, and develop crewleaders and crewmembers through coaching, goal setting, and creating a culture of accountability and growth
Build a strong, diverse team with a pipeline of successors across all disciplines
Other duties as assigned