Director, Talent Acquisition - Global CX & Partners

Workday•Pleasanton, CA

2d•Hybrid

About The Position

The Talent Acquisition team supporting Workday's Global Customer Operations organization is collaborative, people-centered, and outcome-focused with an eye on growth and a brighter tomorrow. We partner deeply with our stakeholders to deliver meaningful results both for them and our Workday customers. Our team moves at the speed of the business…fast!. We are results-oriented, data-driven and constantly innovating to attract high-quality talent. We are developing relevant and creative talent strategies while nurturing connections that feed and develop future pipelines of talent for Workday's Customer Experience and Partner organizations. Looking ahead, we are focused on deepening alignment with leaders across the Global CX and Partners organizations and embracing AI to transform how we source, engage, and hire. If you are energized by a fast-moving environment where data informs decisions, innovation is encouraged, and building trusted relationships is at the heart of the work, this is the team for you. As the Director of Talent Acquisition for the Global CX and Partners organizations, you will build and lead the recruitment strategy for these critical functions. You will lead a team of Talent Acquisition Partners, driving Workday's Talent Acquisition vision, strategy and execution plan across these two important functions within the broader Global Customer Operations organization (GCO). This role focuses on implementing innovative, design-led, and transformative talent acquisition practices that keep pace with the evolving needs of the business. You will also be a member of the GCO Talent Acquisition Leadership Team, partnering closely with other TA leaders across GCO to drive organization-wide strategies and execution plans.

Requirements

12+ years of relevant talent acquisition or HR experience
7+ years of experience leading and fostering high-performing teams
Demonstrated success leading, developing, and growing a team of high-performing Talent Acquisition professionals at a fast-growth, dynamic organization across countries and cultures
Experience in workforce planning, forecasting, and resource allocation
Ability to build professional relationships and lines of communication across Workday's functional leadership, with a focus on partnering for aligned outcomes as it relates to talent acquisition strategy
Skilled in translating complex data into practical information, identifying trends and patterns, and making data-driven decisions that optimize talent acquisition operations and inform reporting to both TA and business leadership
Able to identify the key factors that drive business performance and growth, using those insights to shape talent acquisition strategies that align with the priorities of Global Partners and Customer Success
Experienced in guiding teams through significant shifts or transformations, fostering a culture of adaptability and resilience, and managing the human side of change including communication and engagement
Demonstrated ability to evaluate alternatives, assess risk, and select a course of action using sound judgment, balancing intuition with logical reasoning in a fast-paced environment
Passionate about guiding, motivating, and developing a team of employees to achieve organizational goals, with a focus on improving team productivity, fostering a positive work environment, and implementing strategies for employee development and retention
Comfortable navigating uncertainty and a lack of clarity, making decisions with incomplete information, and creating alignment where none previously existed
Experienced in overseeing and coordinating the activities of recruitment professionals, developing and implementing recruitment strategies, managing recruitment teams, and ensuring a positive candidate experience
Skilled in developing and implementing methods to attract, select, and hire top candidates, including understanding the labor market, utilizing various recruitment channels, and ensuring a diverse and inclusive workforce
Able to build trusted relationships and influence senior leaders, knowing when to challenge and when to align, and facilitating engagement in decision-making processes across Global Partners and Customer Success leadership
Experienced in implementing talent acquisition strategies and plans, managing resources, monitoring progress, and making necessary adjustments to stay on track and deliver business outcomes
Excellent presentation and communication skills, with the ability to adapt your style to different audiences

Responsibilities

Building and executing the end-to-end talent acquisition strategy for Global CX and Partners, ensuring alignment with broader business objectives
Managing and growing a high-performing Talent Acquisition team, coaching and mentoring Talent Partners to deliver exceptional results
Establishing collaborative partnerships with Operations and Finance functions to manage headcount budgets, forecasts, reporting, and capacity planning against hiring demand
Serving as the operational “right hand” to the TA GCO Vice President, helping drive operational rigor and establishing operational rhythms across all of GCO (reporting, QBR’s, meeting cadences, etc) to help continue to up level our service delivery
Partnering as a key advisor to HR Centers of Excellence, collaborating with Talent Marketing, Operations, and Analytics to align recruitment branding and data-driven insights with global business objectives
Uncovering opportunities to build and drive creative networking efforts through a variety of channels and resources, including the Workday product, and building talent communities through social talent outreach
Championing the use of AI and emerging tools to innovate recruitment practices and enhance the candidate and hiring manager experience