Director, Systems Engineering

New York Mets•New York, NY

6d•$160,000 - $200,000•Onsite

About The Position

The New York Mets’ Technology group supports and secures the organization, its venues, and technology services. The Director of Systems Engineering sits within Technology Infrastructure and leads end-to-end service delivery, from solution design through operations, while setting the team’s strategic and architectural direction. The position is based at Citi Field in Flushing, New York, and supports users and technical platforms across Mets venues and offices in the United States, the Dominican Republic, and other global locations as needed. Systems Engineering designs, delivers, and operates secure, scalable, reliable technology services. The Director leads platform health and continuous improvement in partnership with IT Operations, Network, Audio/Video, and Technology Solutions. The role oversees servers, storage, compute, business productivity, identity and access management, security tools, and off-the-shelf applications across cloud, on-premises, and hybrid environments, including Mets-controlled and vendor-managed services. The Director ensures compliance with operational, regulatory, and security requirements, meets Operating Level Agreements, and holds providers accountable to Service Level Agreements. The role also develops team members, supports effective delivery, and fosters engagement and career growth. Strong customer service, enterprise experience, leadership, and IT professionalism are required.

Requirements

Minimum 7 years in technology implementation and management, with experience managing disparate enterprise systems.
Strong written, spoken, and presentation skills; communicate impact and decisions clearly to technical, nontechnical, and senior-management audiences.
Proven leadership in change, strategy, governance, disciplined execution, and crisis response; build consensus across diverse groups.
Strong project management, organization, and problem-solving skills, including proficiency with MS Project, Excel, and Visio.
Effective team management and mentoring; foster collaboration, inclusion, and career development.
Self-directed learner who stays current with server, storage, cloud, Internet, monitoring, management, and IAM technologies.
Adapt to changing priorities and short-notice business needs while maintaining professionalism and confidentiality.
Flexibility for sports and entertainment schedules, including weekends and holidays; carry a smartphone, respond promptly to urgent calls, and provide remote or on-site support as needed.
Ability to lift up to 50 lbs.

Nice To Haves

BS/BA and 10+ years of relevant experience.
5+ years managing technology resources, availability, system health, incidents, and service requests, with progression through support tiers in a large organization.
5+ years supporting security initiatives and compliance, and 5+ years supporting platforms, applications, and information security in an environment with more than 500 users.
5+ years in sports and entertainment technology and providing time-critical support.
3+ years directly managing at least 4 people.
3+ years delivering KPIs, metrics, and management reports for leadership.
A+, Net+, and Security+ desired; Microsoft, GCP, and Okta certifications preferred.
ITIL and other service management knowledge and certifications preferred.

Responsibilities

Lead Systems Engineering administration, engineering, and service delivery, including business-hours escalations and 24x7x365 incident response; resolve escalated requests promptly and keep requestors informed.
Set architectural direction and technology roadmaps; evaluate requirements and build-versus-buy options, and deliver engineering projects aligned with business, operational, and security standards.
Equip and develop the team through documentation, resources, training, and skills-gap assessments; enable Infrastructure teams to self-serve and provide escalated support.
Partner with the Executive Director, IT (Operations) to prioritize the documented work pipeline, improve service delivery, coordinate planned and unplanned outage response, and communicate with stakeholders.
Define service components, SLAs, KPIs, monitoring, updates, and lifecycle cadence; meet published OLAs, policies, procedures, and applicable regulatory requirements.
Apply software development lifecycle (SDLC), code management, quality assurance, automated testing, and CI/CD practices; advance automation, orchestration, and Infrastructure as Code (IaC) across cloud and hypervisor environments.
Establish business-aligned monitoring, maintenance windows, and staffing for preventive maintenance, password management, version updates, and security patching.
Own backup and recovery processes; validate backup integrity through test restores and align support contracts with recovery time and recovery point objectives (RTO/RPO).
Partner with the Mets’ Security Operations Center (vSOC), review user accounts at least quarterly, and lead root cause analysis (RCA) and preventive actions.
Manage hardware and software inventory, asset lifecycles, annual renewals, and true-ups; forecast licensing needs, budgets, and retirement or replacement schedules.
Manage Systems Engineering partners and providers, including cloud services, against contractual obligations and SLAs.
Collaborate with Infrastructure colleagues to review and challenge change requests, licensing, subscriptions, and equipment needs; keep Technology leaders informed of initiatives and risks.
Perform other duties as assigned.