Director System Throughput & Platform Optimization

HonorHealth • Scottsdale, AZ

16d • Hybrid

About The Position

The Director, System Throughput & Platform Optimization leads enterprise wide initiatives focused on improving end to end system throughput, operational efficiency, and platform enabled performance across the care continuum. This role serves as the operational owner for throughput optimization platforms and their adoption, translating enterprise priorities into practical, measurable operational improvement. A defining feature of the role is continuity of ownership, maintaining consistent focus on platform optimization, adoption, and sustainment to support durable performance improvement over time. The position works in close partnership with executive leaders, operational leaders, providers, and enterprise transformation teams to improve patient flow, reduce variation, and ensure throughput platforms and associated workflow changes are effectively implemented and sustained.

Requirements

• Minimum of 15 years of experience leading large scale operational and process improvement initiatives in healthcare environments.
• Strong understanding of inpatient and ambulatory operations, patient flow, and throughput principles
• Demonstrated ability to work effectively with executive leaders, operational leaders, and providers
• Proven capability to translate complex operational challenges into practical improvement solutions

Nice To Haves

• Experience serving as a product owner or operational lead for healthcare technology platforms
• Familiarity with throughput optimization tools such as Qventus or similar platforms
• Lean, Six Sigma, or other formal process improvement training or certification
• Experience working in a matrixed, system level healthcare organization

Responsibilities

• Provide system wide leadership for operational improvement initiatives focused on patient throughput, capacity creation and optimization, and efficiency across inpatient and ambulatory environments
• Partner with hospital operations, executive and senior leaders, nursing leaders, physicians, and other stakeholders to assess current state workflows and identify opportunities to improve patient flow
• Analyze throughput processes and performance to identify variation or constraint and lead the design and implementation of improvements that deliver measurable operational benefit
• Serve as the operational product owner for throughput optimization platforms, including Qventus
• Translate operational needs into prioritized platform use cases aligned with throughput and capacity goals
• Ensure platforms are configured, optimized, and sustained to reflect real world clinical and operational workflows
• Monitor platform performance and utilization to inform ongoing refinement and optimization
• Partner with hospital operations, executives, ancillary services, frontline leaders, and providers to drive adoption of throughput tools and associated workflow changes
• Provide practical guidance, education, and enablement to support consistent and effective use of tools within daily management routines
• Lead and support deployment of throughput optimization solutions using data, workflow assessment, and platform utilization insights.
• Collaborate closely with executive leaders to advance system level throughput priorities and improvement efforts
• Prepare and present clear, actionable insights on throughput performance, platform impact, and opportunities for continued improvement
• Serve as a trusted thought partner to site and system leaders on operating model considerations, workflow design, role clarity, and sustainment approaches
• Support productive vendor partnerships to ensure accurate, actionable data use and alignment with the EMR and clinical workflows
• Establish and lead repeatable improvement cycles tied to throughput and efficiency outcomes
• Track progress, outcomes, and lessons learned in partnership with analytics, operations, and transformation teams to support sustained performance improvement.

Benefits

• Great care starts with great people.
• Expert care from experts who care.
• Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication.
• We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff
• Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area.
• From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.
• Come join us and go all in for your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Director