Director of EMR System & Workflow Optimization

Always Compassionate Home Care•Melville, NY

12d•Onsite

About The Position

Always Compassionate Health is seeking a Director of EMR System & Workflow Optimization to own, optimize, and scale the organization’s use of AlayaCare across all service lines. This role is responsible for ensuring the EMR is configured to support real operational workflows, not work around them. The Director will serve as the bridge between operations, clinical leadership, finance, compliance, and technology, translating business requirements into system design, automation, and measurable efficiency gains. This role is critical to reducing manual work, improving data integrity, ensuring regulatory compliance, and enabling growth without administrative bloat.

Requirements

Bachelor’s degree in Healthcare Administration, Health Information Management, Nursing, Information Systems, Business, Operations Management, or a related field or an equivalent combination of education and relevant experience
Minimum of 7 years of progressive experience in healthcare operations, EMR/EHR optimization, clinical systems, or workflow redesign within a regulated healthcare environment
Hands-on experience owning, configuring, and optimizing an enterprise EMR system, preferably AlayaCare, across multiple departments or service lines
Demonstrated experience redesigning end-to-end workflows spanning intake, referrals, authorizations, staffing, scheduling, clinical documentation, billing, payroll, and reporting
Proven ability to translate operational, clinical, financial, and compliance requirements into system configuration and automation
Experience leading cross-functional initiatives involving clinical leadership, operations, finance, compliance, HR, and technology teams
Direct experience supporting home care, LHCSA, MLTC, Medicaid, Medicare, or similar highly regulated healthcare service models
Experience improving documentation timeliness, accuracy, and completeness through system design rather than manual enforcement
Demonstrated success reducing manual processes, workarounds, and operational inefficiencies through EMR optimization
Experience aligning EMR workflows with billing, authorization, and revenue cycle requirements to reduce delays and denials
Experience supporting audit readiness, regulatory surveys, and payer audits through system controls and documentation standards
Experience developing and delivering role-based EMR training programs and driving user adoption across diverse teams
Experience establishing system governance, change management, and configuration control in a growing or multi-site organization
Ability to analyze system data and reporting outputs to identify operational risks, performance gaps, and improvement opportunities
Experience partnering with EMR vendors and external technology partners to resolve issues and implement enhancements
Demonstrated ability to manage complex priorities, competing stakeholders, and change in a fast-paced, high-growth environment
Experience presenting recommendations, data, and implementation plans to executive leadership

Nice To Haves

Advanced degree (Master’s in Healthcare Administration, Business Administration, Health Informatics, Nursing, or related field) preferred
Formal training or demonstrated expertise in EMR systems, healthcare workflows, or process improvement strongly preferred

Responsibilities

Own and serve as the system lead for AlayaCare across all service lines, ensuring the EMR is configured to support real operational workflows and not workarounds
Act as the primary liaison between operations, clinical leadership, finance, compliance, HR, and technology to translate business needs into EMR design and automation
Map current-state and future-state workflows across intake, referrals, authorizations, staffing, scheduling, nursing documentation, aide supervision, billing, payroll, and reporting
Redesign workflows to eliminate manual processes, duplication, bottlenecks, and inconsistent practices across offices and service lines
Configure and maintain forms, documentation templates, task flows, alerts, visit verification rules, and system controls within AlayaCare
Establish and enforce EMR governance standards, including change control, configuration discipline, and documentation standards
Prevent ad-hoc customization that creates downstream operational, billing, or compliance risk
Optimize mobile workflows for field staff to improve documentation timeliness, accuracy, and completion rates
Ensure EMR data integrity and consistency to support billing, payroll, productivity tracking, and leadership reporting
Partner with Finance and Revenue Cycle teams to align EMR workflows with authorization requirements, billing rules, and payer expectations
Build and maintain standardized dashboards and reports that provide leadership with clear visibility into operations, productivity, utilization, and compliance
Ensure EMR workflows support NY DOH regulations, LHCSA requirements, Medicaid and MLTC documentation standards, and payer audit readiness
Lead EMR-related audit preparation, corrective action planning, and remediation efforts
Develop and deliver role-based EMR training programs for intake teams, schedulers, nurses, aides, billing staff, and administrators
Drive adoption and accountability by addressing improper system use, incomplete documentation, and reliance on manual workarounds
Partner with AlayaCare support, implementation teams, and vendors to resolve issues, deploy enhancements, and optimize system performance
Serve as the escalation point for complex EMR issues impacting patient care, operations, billing, or compliance
Lead cross-functional working sessions to resolve workflow breakdowns and implement sustainable system solutions
Support organizational growth by ensuring EMR scalability, standardization, and readiness for new service lines, offices, or acquisitions
Monitor system performance, user behavior, and workflow adherence to identify improvement opportunities and risk areas
Establish success metrics and track progress against efficiency, compliance, and productivity goals tied to EMR optimization
Provide executive leadership with clear recommendations, data-driven insights, and implementation plans related to system and workflow improvements