Director, Supplier Quality, Americas

Otis Elevator Co. • Florence, SC

8d

About The Position

The Director, Supplier Quality Lead, Americas leads supplier quality strategy and execution across North and Latin America. The role oversees the Florence Supplier Quality organization, Third-Party Logistics (3PL) quality activities, and the Latin America Supplier Quality team, leading approximately 15 quality professionals. It is accountable for supplier performance, quality systems, risk management, continuous improvement, and supplier excellence initiatives that support Otis manufacturing, service, and customer requirements.

Reporting to the Vice President, Quality, Americas, the Director represents the Americas within the Global Supplier Quality organization, helping shape and execute global strategy while aligning it with regional business priorities. The position may be based anywhere in the United States, with Florence, South Carolina preferred.

The Director partners with Supply Chain Management, Engineering, Manufacturing, Operations, and regional Quality leadership to develop a forward-looking supplier quality roadmap supporting business growth, product reliability, sourcing transitions, new product introduction, material productivity, and an improved customer experience.

Requirements

• Bachelor's degree in Engineering, Manufacturing, Quality, Supply Chain, Operations, or a related technical discipline.
• 10 or more years of progressive experience in Supplier Quality, Manufacturing Quality, Engineering, or Supply Chain leadership.
• Demonstrated experience leading multi-site and geographically dispersed teams.
• Deep knowledge of Supplier Quality systems, including PPAP, APQP, PFMEA, Process Certification, Auditing, Root Cause Analysis, and Corrective Action methodologies.
• Strong business acumen and ability to influence across Quality, Operations, Engineering, Supply Chain, and executive leadership teams.
• Proven ability to lead transformation, supplier development, and strategic quality improvement initiatives in a complex manufacturing environment.

Responsibilities

• Develop and execute the Americas supplier quality strategy in alignment with global quality objectives and business priorities.
• Lead and develop a team of approximately 15 Supplier Quality professionals across Florence, 3PL operations, and Latin America.
• Drive supplier quality excellence across the regional supply base and ensure compliance with Otis quality standards, policies, and regulatory requirements.
• Oversee supplier qualification, process certification, PPAP, corrective actions, audits, and supplier excellence activities.
• Partner with Supply Chain, Engineering, Manufacturing, and Service teams on new product introductions, sourcing changes, material productivity initiatives, and operational performance.
• Ensure quality planning and change management processes maintain product and component quality during supplier, sourcing, and engineering changes.
• Improve supplier quality, on-time delivery, Cost of Poor Quality (COPQ), factory disruptions, warranty performance, and customer satisfaction.
• Lead resolution of significant supplier quality and delivery issues using structured problem-solving and corrective action processes.
• Establish supplier risk management and business continuity strategies to improve supply chain resilience and mitigate operational risk.
• Serve as the regional escalation leader for critical supplier, logistics, and field quality issues.
• Champion continuous improvement, operational excellence, and data-driven decision-making across the supplier quality network.
• Drive training and development for Supplier Quality Engineers in supplier quality tools, quality systems, risk management, and continuous improvement methodologies.
• Present supplier quality performance, risks, and strategic initiatives to senior leadership and influence sourcing and operational decisions.
• Build organizational capability through talent development, succession planning, coaching, and performance management.
• Establish a culture of accountability, collaboration, continuous learning, and operational excellence across the regional quality team.
• Lead organizational transformation, ensuring the team has the skills, tools, and resources needed for evolving business priorities, sourcing strategies, and technology advancements.
• Champion employee engagement, inclusion, and talent retention initiatives.

Benefits

• Training and resources to build leadership and professional capabilities.
• Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director