Director, Supplier Quality Performance Improvement

RTX•US-AZ-REMOTE, MA

2d•$186,200 - $353,800•Remote

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. The Director, Supplier Quality Performance Improvement, is responsible for leading the analysis of supplier performance to form, develop and deploy strategies and activities to drive substantiated quality performance improvement in the supplier base measured in the numbers of escapes and PPM. You should deploy your own staff into the supplier base as appropriate, but more so to coach and drive the extended Suppler Assurance team in deploying the strategies and activities on a broad base needed to reach and surpass established targets. You will drive systemic issue resolution, enhance supplier capability and performance, and ensure robust quality processes are consistently applied throughout the supplier base. You will oversee a dispersed team of technical quality professionals and partners closely with cross-functional leaders to strengthen supplier assurance and enable delivery of high‑quality products to customers.

Requirements

A Bachelor’s Degree or equivalent experience and minimum 14 years prior relevant experience, or an advanced degree in a related field and minimum 12 years’ experience
Relevant experience is supplier quality, manufacturing engineering, operations or other engineering fields
14 years’ expertise in driving root cause, containment, Irreversible corrective actions and lessons learned, structured problem solving (e.g. Red X, PDCA, SWOT, Ishikawa, etc.), and quality systems execution
Experience within aerospace and defense or similarly complex industries.
Experience leading and mentoring technical teams
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Experience with the Shainin System / Red X Method
Certifications in Shainin / Red X Method
STEM degree
Experience leading technical teams and managing cross-functional initiatives.
Strong analytical skills and ability to translate data into actionable insights.
Excellent communication, leadership, and stakeholder engagement capabilities.

Responsibilities

Forms and leads focused, consolidated efforts and initiatives for high impacted areas (biggest driver of bad quality) cross the supply base. Could be specific suppliers/Failure modes/elements of quality systems/process steps/ commodities/ Raytheon end products etc.
Lead the enterprise Root Cause Corrective Action (RCCA) strategy for suppliers, ensuring rigorous, data-driven problem solving and sustainable corrective actions.
Oversee technical quality staff responsible for supplier support, on‑site engagement, coaching, and resolution of complex technical issues.
Direct work transfer planning and execution from a quality and process-readiness perspective, ensuring supplier capability, process control, and risk mitigation.
Establish and maintain standard RCCA processes, training materials, and performance metrics across the Raytheon supplier base.
Partner with Supplier Quality, Operations, Engineering, and Program leadership to resolve systemic supplier challenges and accelerate quality improvements.
Review and analyze supplier performance data to identify trends, drive root cause elimination, and inform strategic quality initiatives.
Build strong relationships with critical suppliers to elevate their problem-solving capability and ensure alignment with Raytheon quality expectations.
Lead cross-functional investigations for high-impact escapes, coordinating corrective action plans and executive-level briefings.
Manage and develop a high-performing team of RCCA specialists, quality engineers, and technical staff; set priorities, coach, and foster continuous improvement.
Support supplier readiness for new product introduction, rate increases, and major transitions—including process validation, qualification planning, and risk assessments.
Drive consistency in the application of quality standards, methods, and tools across all supplier engagements.
Provide regular updates to the Executive Director of Supplier Assurance and senior leadership on supplier quality performance, RCCA effectiveness, and emerging risks.
Ability to travel 50% of time to supplier locations as needed.