DIRECTOR, SUBSTANCE USE DISORDER|BEHAVIORAL HEALTH SERVICES EVERGREEN| FULL-TIME DAY SHIFT| 25522

Bergen New Bridge Medical Center • Paramus, NJ

76d • $125,000 - $165,000 • Onsite

About The Position

Join Our Team at Bergen New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for Substance Use Disorder Director.

Requirements

• Master's degree in Social Work, Psychology, Counseling, Healthcare Administration, Public Health, Behavioral Health, or a related field required.
• Meets all applicable requirements of N.J.A.C. 13:34C-2.2.
• Current New Jersey Licensed Clinical Alcohol and Drug Counselor (LCADC) or Certified Alcohol and Drug Counselor (CADC) credential, as applicable to the position and scope of responsibilities.
• Completion of required continuing education in accordance with applicable regulatory requirements.
• Current American Heart Association HeartSaver CPR/ required
• Minimum of seven (7) to ten (10) years of progressive professional experience in substance use disorder treatment, addiction services, behavioral health, or a closely related healthcare environment.
• Minimum of seven (7) to ten (10) years of progressive management and leadership experience, with demonstrated responsibility for program operations, staff supervision, workforce management, and service delivery.
• Demonstrated experience managing or overseeing multiple SUD programs and/or levels of care.
• Extensive experience with inpatient, withdrawal management, outpatient, intensive outpatient, medication-assisted treatment, or other addiction treatment services.
• Demonstrated experience with program development, strategic planning, quality improvement, and regulatory compliance.
• Experience managing departmental budgets and financial performance.
• Demonstrated experience supervising and developing multidisciplinary staff.
• Strategic and operational leadership.
• Strong independent judgment and decision-making.
• Program development and implementation.
• Staff development and performance management.
• Financial and resource management.
• Regulatory and compliance management.
• Quality improvement and patient safety.
• Strong customer service orientation.
• Effective communication and interpersonal skills.
• Conflict resolution and de-escalation.
• Ability to manage sensitive personnel, clinical, and operational matters.
• Ability to prioritize and manage multiple initiatives in a high-volume environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively with senior leadership and multidisciplinary teams.
• Proficiency with electronic medical records/electronic health records and related healthcare information systems.

Nice To Haves

• Additional graduate education in healthcare administration, behavioral health, public health, addiction studies, or a related discipline preferred.
• Certified Clinical Supervisor (CCS) credential.
• Dual New Jersey clinical licensure or another applicable behavioral health credential.
• Completion of required clinical supervision coursework.
• Experience with Medicaid, Medicare, commercial insurance, managed care, state contracts, professional billing, grants, and/or QIP measures preferred.
• Experience preparing for regulatory, licensing, and accreditation surveys preferred.

Responsibilities

• Provides leadership and oversight of SUD treatment programs across the continuum of care.
• Develops and implements the strategic vision and operational goals for Substance Use Disorder Treatment Services.
• Establishes annual departmental goals, objectives, performance measures, and key performance indicators.
• Ensures alignment of SUD services with the Medical Center's mission, vision, values, and strategic priorities.
• Works collaboratively with the Clinical Director to establish appropriate clinical and operational structures.
• Advises leadership regarding SUD treatment trends, regulatory requirements, community needs, access to care, program performance, and opportunities for growth.
• Participates in long-range planning, strategic initiatives, and development of new SUD services.
• Evaluates community needs and identifies opportunities to expand or enhance addiction treatment services.
• Provides day-to-day administrative and operational oversight of SUD treatment services.
• Directs daily operations through subordinate directors, managers, supervisors, and other designated staff.
• Organizes departmental operations, workflows, procedures, records, supplies, and resources.
• Oversees staffing models, productivity, scheduling, resource allocation, patient access, and operational efficiency.
• Monitors patient throughput, census, referral patterns, access to care, and continuity of services.
• Identifies operational and service delivery gaps and develops recommendations for improvement.
• Ensures efficient utilization of staff, facilities, equipment, and other operational resources.
• Develops, implements, and evaluates policies, procedures, workflows, and systems.
• Assesses gaps in policies and procedures and develops necessary policies and procedures to address identified needs.
• Ensures departmental policies and procedures remain consistent with regulatory requirements and Medical Center standards.
• Provides administrative and programmatic oversight of patient care processes in collaboration with the Clinical Director.
• Ensures services are delivered using evidence-based practices and in accordance with applicable clinical and regulatory standards.
• Promotes integrated care across substance use disorder treatment, behavioral health, medical, psychiatric, and recovery services.
• Supports appropriate assessment, treatment planning, level-of-care determination, referral, continuing care, discharge, and transfer processes.
• Develops and maintains referral processes for acute, rehabilitation, support, medical maintenance, continuing care, mental health, and substance use disorder services.
• Participates in interdisciplinary diagnostic and treatment planning meetings and makes recommendations regarding patient needs.
• Participates in multidisciplinary rounds, case consultation, and treatment planning activities.
• Ensures clinical staff are supervised by appropriately credentialed personnel.
• Works with the Clinical Director to ensure clinical services are provided within applicable scope-of-practice, licensing, and regulatory requirements.
• Promotes continuity of care and appropriate transitions between levels of treatment.
• Assesses the counseling needs of SUD patients.
• Assesses patients using the Addiction Severity Index (ASI), standardized assessment tools, or other evidence-based validated assessment instruments.
• Participates in the assessment and diagnosis of substance use disorders using the current Diagnostic and Statistical Manual of Mental Disorders (DSM).
• Determines or participates in determination of the appropriate level of care consistent with applicable ASAM criteria.
• Obtains prior records relevant to the current treatment episode.
• Collaborates with patients to develop individualized, recovery-oriented treatment plans containing measurable goals and objectives.
• Provides substance use disorder counseling services within the scope of applicable licensure and assigned responsibilities.
• Reviews patients throughout the treatment episode to determine the continued need for services, discharge, or transfer.
• Reviews and revises the substance use disorder counseling portion of treatment plans when clinically indicated.
• Develops discharge and transfer plans to facilitate movement to appropriate levels of care.
• Contacts referral sources and provides case consultation and coordination.
• Participates as a member of multidisciplinary teams for assigned patients.
• Documents assessments, reassessments, counseling, education, referrals, follow-up, and other services in the patient's clinical record in accordance with applicable requirements.
• Ensures clinical documentation is complete, accurate, appropriately signed, and dated, including electronic documentation.
• Participates in the development and management of departmental operating and capital budgets.
• Monitors financial performance, productivity, staffing costs, and resource utilization.
• Collaborates with Finance and Revenue Cycle regarding professional billing and reimbursement.
• Supports financial performance related to Medicaid, Medicare, commercial insurance, managed care, state contracts, grants, and other funding sources.
• Monitors and supports compliance with contractual requirements and Quality Incentive Program (QIP) measures.
• Identifies opportunities to maximize reimbursement and improve financial performance.
• Develops financial projections and business plans for new and expanded services.
• Evaluates opportunities to improve operational efficiency and resource utilization.
• Ensures ongoing compliance with applicable requirements, including: New Jersey Department of Health (NJDOH), Division of Mental Health and Addiction Services (DMHAS), Joint Commission, Drug Enforcement Administration (DEA), as applicable, Centers for Medicare & Medicaid Services (CMS), Medicaid and managed care requirements, Applicable New Jersey licensing requirements, State and federal regulations, Medical Center policies and procedures, Contractual and funding requirements.
• Maintains regulatory and accreditation readiness.
• Participates in regulatory, licensing, and accreditation surveys.
• Develops and implements corrective action plans when deficiencies are identified.
• Monitors compliance with applicable staffing, documentation, patient care, safety, and operational requirements.
• Collaborates with Quality, Compliance, Risk Management, and other departments to address regulatory and operational concerns.
• Leads and participates in performance improvement initiatives within SUD Treatment Services and across the Medical Center, as appropriate.
• Establishes and monitors clinical, operational, patient experience, and financial performance measures.
• Monitors patient satisfaction and clinical outcome measures.
• Reviews incidents, patient complaints, risk events, and service concerns.
• Develops and implements action plans to improve patient safety, quality, patient experience, and program effectiveness.
• Utilizes data and performance metrics to identify trends and drive continuous improvement.
• Develops and maintains processes for implementing, tracking, and analyzing screening, brief intervention, and referral to treatment activities.
• Continuously evaluates SUD services to ensure programs remain responsive to patient and community needs.
• Participates in the selection, hiring, orientation, training, supervision, and evaluation of program staff.
• Provides administrative supervision and direction to assigned Directors, Managers, Supervisors, Counselors, and multidisciplinary staff.
• Initiates and participates in disciplinary action, including termination, in accordance with Medical Center policies and Human Resources procedures.
• Conducts and/or participates in annual performance evaluations.
• Orients and trains new employees regarding departmental operations, policies, procedures, and expectations.
• Provides ongoing supervision, coaching, mentoring, and training opportunities for counseling and other program staff.
• Ensures staff receive mandated in-service education related to Safety, Quality Improvement, Risk Management, Customer Service, Infection Control, and other applicable requirements.
• Coordinates and promotes staff meetings, group supervision, in-service education, and professional development.
• Ensures staff maintain required licenses, certifications, competencies, and continuing education.
• Promotes employee engagement, professional growth, retention, and accountability.
• Supports succession planning and leadership development within the department.
• Coordinates and maintains direct-service staff schedules in collaboration with the Senior Director and other leadership.
• Ensures minimum facility coverage and appropriate staffing across all shifts.
• Monitors staffing utilization and overtime and identifies opportunities to improve workforce efficiency.
• Maintains safe staffing consistent with patient needs and state licensing requirements.
• Ensures critical staffing requirements are maintained across all shifts.
• Supports continuity and non-abandonment of patient care.
• Serves as a leadership resource for staffing emergencies and assists in securing appropriate coverage when replacement staff are unavailable.
• Evaluates community needs and develops new addiction treatment programs and services.
• Leads the development, implementation, and evaluation of new clinical and operational services.
• Develops business plans and operational strategies for program expansion.
• Identifies opportunities to improve access to treatment and continuity of care.
• Develops partnerships with community organizations, recovery agencies, hospitals, healthcare providers, county and state agencies, and other stakeholders.
• Evaluates emerging evidence-based models of addiction treatment and recovery services.
• Develops and maintains collaborative relationships with internal and external referral sources.
• Represents the Medical Center at county, state, community, and professional meetings.
• Serves as a liaison with regulatory and governmental agencies, as applicable.
• Participates in professional organizations, advisory committees, and community initiatives.
• Develops relationships that support access to appropriate levels of care and continuity of treatment.
• Incorporates the Medical Center's customer service goals into departmental policies, procedures, and systems.
• Promotes a patient-centered culture throughout SUD Treatment Services.
• Receives, acknowledges, and addresses patient complaints and concerns in a timely manner.
• Responds promptly to and resolves problems related to services and patient care.
• Continuously evaluates service delivery processes to improve patient and family satisfaction.
• Promotes respectful, culturally responsive, and recovery-oriented interactions with patients and families.
• Participates in departmental meetings and organizational activities.
• Serves on Medical Center and external committees as assigned.
• Participates in required continuing education and professional development.
• Maintains current knowledge of substance use disorder treatment practices, regulatory requirements, and emerging treatment models.
• Understands and adheres to the Medical Center's Code of Conduct.
• Demonstrates knowledge of and commitment to the Medical Center's Mission, Vision, and Values.
• Performs other related clinical and administrative duties as assigned by the Clinical Director or other authorized Medical Center leadership.
• Receives, acknowledges, and addresses patient complaints in a timely manner.
• Performs other related clinical and administrative duties as assigned.
• Ensures quality care consistent with regulatory standards and program policies.
• Assists in the ongoing improvement of SUD treatment services.
• Enhances professional growth through continuing education and professional development.
• Participates in departmental and Medical Center meetings.
• Serves on Medical Center committees and external committees as required.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• tuition reimbursement
• continuing education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director