Clinic Director - Substance Use Disorder

Steadfast Health•Winston-Salem, NC

7d•Onsite

About The Position

Steadfast Health is hiring a Clinic Director to oversee the daily operations and performance of its outpatient clinic specializing in substance use disorder (SUD) treatment at 1493 New Walkertown Rd, Winston-Salem, NC 27101. The director will serve as the on-site operational leader, guiding a cross-functional team and ensuring compassionate, patient-centered care while maintaining compliance with applicable federal, state, and local regulations. The role supports Steadfast Health’s mission of providing low-barrier, non-punitive, harm-reduction care and its belief in partnering with patients as respected equals. The director will drive clinic performance against leadership-established metrics, including retention, no-show rates, access times, and productivity. They will lead and develop staff, support hiring and onboarding, conduct regular one-on-ones and team meetings, and foster a collaborative, inclusive, accountable workplace. In partnership with clinical leadership, the director will ensure operational practices enable holistic, compassionate, evidence-based SUD care and that clinicians have appropriate resources and training. The anticipated schedule is Monday through Friday, 8:30 a.m. to 5 p.m. The schedule may evolve with organizational needs, and flexibility may be required as Steadfast Health grows.

Requirements

Clinical background; addiction licensure is preferred but not required.
Proven leadership experience in operational management, ideally in a substance use disorder treatment setting.
Track record of setting, monitoring, and achieving operational goals and performance outcomes across a diverse team.
Proficiency with data dashboards, EHR reporting tools, and Excel to track KPIs such as patient retention, access, and staff productivity.
Skill in leading data-driven performance improvement initiatives to improve clinic performance and patient care quality.
Solid understanding of patient care processes, healthcare best practices, and regulatory requirements for SUD treatment.
Experience with OBOT workflows and regulatory standards.
Strong interpersonal and team-building skills, with the ability to engage and inspire diverse clinical and operational teams.
Ability to manage crises with empathy, professionalism, and poise while supporting the team.
Ability to build relationships and foster partnerships with community organizations and healthcare providers.
Commitment to Steadfast Health’s mission of low-barrier, non-punitive, harm-reduction SUD care.
Ability to work the anticipated Monday-through-Friday, 8:30 a.m.–5 p.m. schedule, with flexibility as organizational needs evolve.
Physical ability to sit for prolonged periods, work on a computer, operate standard office equipment, read and analyze on-screen and written reports, type and use a mouse, and handle office tools.
Ability to navigate clinic spaces, participate in virtual meetings, and remain on one’s feet for extended periods while walking and standing during clinic operations.
Ability to handle potential exposure to high-stress situations and use emotional resilience and de-escalation skills.
Ability to occasionally lift office supplies or clinic materials weighing up to 20 pounds and to respond with quick mobility during emergencies.

Nice To Haves

Addiction licensure.
Leadership experience in a substance use disorder treatment setting.

Responsibilities

Oversee day-to-day clinic operations and collaborate with leaders to align priorities, support high-quality care, maintain team morale and efficiency, and ensure compliance.
Own progress toward leadership-established operational metrics, including patient retention, no-show rates, access times, and productivity, and work with leaders to meet clinic goals.
Lead by example, mentor staff, and develop a supportive, collaborative, and high-performing team.
Ensure strong hiring, onboarding, and talent development processes that support employee satisfaction and high-quality patient care.
Conduct regular one-on-one meetings and team meetings to align goals, address challenges, support staff, and ensure accountability.
Champion a patient-first approach by ensuring clinicians have the resources and training needed to provide exceptional, evidence-based care.
Ensure patient care is holistic, compassionate, and consistent with best practices for substance use treatment.
Partner closely with clinical leadership so operational practices enable and enhance evidence-based care.
Manage and oversee the clinic’s physical environment to ensure it is maintained according to health and safety standards.
Participate in emergency response situations and support patient or staff safety protocols as needed.
Build relationships and foster partnerships with local organizations and healthcare providers.

Benefits

Medical, dental, and vision insurance.
Flexible time off with generous PTO, floating paid holidays, and paid volunteer days.
Four additional paid Re-Fuel Days per year for mental health, rest, or continuing education activities.
Annual CEU support and ongoing paid training.
Free, confidential Employee Assistance Program access to therapist sessions, legal guidance, financial resources, health coaching, and more.
401(k) match up to 5%.
100% employer-paid short-term and long-term disability insurance.
Employer-sponsored life insurance.
SoFi student loan interest rate discount.
Rightway Health Concierge.
One year of free pet telehealth through Pawp.
Perkspot Discount Marketplace.
Opportunity to join at the ground level and shape company growth.