Director, Student Success Advising

Berklee College of Music•Boston, MA

19h•$95,000 - $108,000•Onsite

About The Position

Berklee is seeking a Director of Student Success Advising to lead and innovate within their transformative, holistic student success model, the Berklee Bridge. This role focuses on making a 360-degree impact on the student experience, encompassing academic, personal, artistic, and professional development. The Director will lead a team of professional advisors, ensuring each student has a comprehensive support system and fostering their capacity for self-direction and growth within a personalized, cohort-based model. The position directly supports the next generation of creative leaders.

Requirements

Master’s degree required.
Minimum of 7 years in undergraduate advising.
Minimum of 3 years supervising/mentoring professional staff.
Comfort with predictive analytics and Student Information Systems (SIS).
High level of empathy, listening skills, and adaptability to diverse student needs.
Deep commitment to supporting students from over 100 countries in their development as performers, educators, and therapists.

Responsibilities

Supervise and mentor 5-6 professional advisors, fostering their advancement and a growth-oriented environment.
Oversee the holistic care of approximately 1,500 undergraduate students within a cohort-based model.
Collaborate with the Assistant Dean to drive Key Performance Indicators (KPIs) and utilize predictive analytics for retention and outreach strategies.
Partner with Academic Affairs, Health & Wellness, and the Equity Leadership Team to coordinate care for complex student cases.
Serve as an active member of the Berklee CARES committee, supporting students of concern through assessment and intervention.
Provide direct advising to an assigned caseload of students, guiding them through milestones from major declaration to graduation.
Identify and coach academically at-risk students, connecting them with necessary resources.
Monitor student progress through essential curriculum markers to ensure a timely path to professional success.