Director, Student and University Billing Office

Towson University•Towson, MD

13d

About The Position

The Director, Student and University Billing Office (SUBO) is responsible for directing and overseeing all functions of the office, including account posting, billing and collection of student charges, disbursement of refunds, account reconciliations, deposits, eBilling, reporting, and e-commerce software applications (Touch Net, Flywire, Bank Mobile) and website content. This role also oversees customer service for all forms of customer interaction, meets and counsels students and parents regarding their university accounts, and presents information effectively about university policies regarding student accounts. The Director ensures compliance with Federal, State, and University laws and regulations, as well as applicable accounting and industry standards like PCI and FERPA, while safeguarding data. They analyze and update policies and procedures, collaborate with various university departments and external entities, and maintain adequate controls to safeguard university funds. Additionally, the Director manages the SUBO budget, reviews financial petitions for late withdrawals, and serves as a member of the Campus Credit Card Committee and a presenter at orientation programs.

Requirements

Bachelor's Degree
Five years of related experience
Excellent interpersonal and communication skills
Experience of accounts receivables and/or collections
Experience of policy administration
Experience of general accounting principles and practices
Problem solving skills
Goal and initiative setting skills
Team building skills
Operations planning skills

Nice To Haves

Seven years of experience involving bookkeeping, accounting, banking, account collection or experience in a financial related field.
Previous experience at a higher education institution and/or with student financial accounts and Title IV preferred.
Advanced technical skills with working knowledge of Peoplesoft, Touchnet, BankMobile 3rd party systems would be a plus.

Responsibilities

Directs and oversees all functions of the Student and University Billing Office (SUBO) including account posting, billing and collection of student charges, disbursement of refunds, account reconciliations, deposits, eBilling, reporting and e-commerce software applications (Touch Net, Flywire, Bank Mobile) and web site content.
Oversees customer service for all forms of customer interaction, including walk-up, telephone, e-mail and web-based services.
Meets, corresponds with and counsels students, parents and others regarding their university account.
Presents information and communication effectively as part of program designed to inform others about University’s policies regarding student accounts.
Ensures compliance in all transactions by SUBO adhering to Federal, State, University laws and regulations as well as applicable accounting and industry standards and procedures such as PCI standards and FERPA.
Safeguards data and personal identifiable information to university requirements and technology standards for data security.
Analyzes, updates, and maintains policies and procedures related to the daily operations of the Bursar’s Office.
Collaborates with the Office of the Provost, Division of Enrollment Management and Division of Student Affairs regarding student account balances; account holds, class removal, removal charges, payment arrangements, residency status, alternative loans, financial aid, and appeals.
Interacts with various University departments utilizing SUBO services, such as Printing Center, Post Office, Towson Learning Network, Financial Affairs, and Events and Conference Services.
Works with external entities including the State of Maryland, University System of Maryland office, other USM institutions, Office of Legislative Audits, Deportment of Defense, and other Federal agencies.
Maintains adequate controls to safeguard University funds.
Responds to auditor inquiries; provide requested reports, take corrective action to address any deficiencies.
Manages the SUBO budget to include preparation of annual request justification of new initiatives as well as regular monitoring of the operations budget.
Reviews all financial petitions for late withdrawals after the Add/Drop period for financial adjustment based upon the University’s Exception to the Refund Policy.
Serves as a member of the Campus Credit Card Committee for PCI compliance and review of new credit card merchant requests.
Presents as SUBO presenter at Freshman and new transfer orientation program.