Director, Strategy - Westover Hills Baptist

Conifer Health Solutions•San Antonio, TX

1d•Onsite

About The Position

Tenet Healthcare Corporation is a diversified healthcare services company. Our care delivery network includes United Surgical Partners International, the largest ambulatory platform in the country, which operates ambulatory surgery centers and surgical hospitals. We also operate a national portfolio of acute care and specialty hospitals, other outpatient facilities, a network of leading employed physicians and a global business center in Manila, Philippines. Our Conifer Health Solutions subsidiary provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers, and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve. Westover Hills Baptist Hospital, a new development in San Antonio, represents a $300 million investment to provide high-quality care to the far west side community. The hospital features a dedicated women's services floor, 92 patient beds, 6 ORs, 2 Cath Labs, special procedure suites, and a large emergency department. Located on 72 acres, it includes an acute care hospital, medical office buildings, and an ambulatory surgical center, with potential for future expansion. This position leads the development and implementation of facility business strategy, aiming to improve market share in alignment with Tenet Healthcare’s mission and values. The role involves analyzing market dynamics, trends, and competition to meet market demand, assessing market development strategies, and generating innovative ideas for business improvement. It requires exceptional financial management and analytical skills for the annual business planning process and forecasting. The Director will advise the CEO on short- and long-term strategies, establish and influence others to achieve goals, and lead the senior executive team in advancing strategic plans. Additionally, the role supports service line development by identifying, evaluating, and gaining consensus for new or expanded services, collaborating with leaders to ensure physician engagement and understanding of operational components. Performance monitoring, competitive intelligence gathering, and community engagement are key. The position also manages the Provider Outreach Program, building physician relationships and manpower plans consistent with facility needs and service line requirements, while maintaining high visibility and fostering physician loyalty. Data analysis for fact-based decision-making and monitoring variances are crucial. An effective consumer engagement plan and marketing strategies with measurable ROI are also part of the role, along with leading consumer education and enhancing patient experience.

Requirements

Minimum of five years of experience in Strategic Planning and Healthcare Strategy/Development is required.
Experience developing complex business plans and using data to drive strategy is a must.
Knowledge of healthcare organization and administration and of standards and laws applicable to managing strategy and planning issues with facility operations.
Knowledge of healthcare, strategic and financial planning.
Proven financial management skills, capable of reaching closure and timely accomplishment of objectives with a focus on P & L.
Knowledge of principles of interactive planning, participatory management and influence management.
Skilled at executing strategy and problem solving; asks the right questions, follows up and determines the facts, setting priorities based on business opportunity.
Skilled at spotting trends and developments.
Able to direct the development of business plans and proformas.
Strong project management skills and follow-through from vision to execution, with measurable results to the bottom line.
An individual highly motivated to work cross-functionally in order to accomplish goals and effect change.
Someone skilled at uniting various constituencies to work together harmoniously to achieve high quality patient care.
One who believes in reaching out to physicians in a unique and innovative manner.
He/she strives to be inclusive with physicians on key decisions and meets frequently with physicians to ascertain their needs.
Excellent at team building and motivating people.
Able to identify the right people to execute strategic opportunities and motivate people to act whether they are peers, subordinates, physicians or administrators.
Skilled at accomplishing goals through others.
Someone who understands the dynamics and politics of a hospital environment and has the ability to navigate between disparate entities to successfully unite constituencies toward a common cause.
An individual who is a “pre-emptive communicator” and one that strives to proactively address issues before they become problems.
Proven ability to provide high quality, cost effective care through innovation, reputation and positive employee and physician relations.
Excellent interpersonal skills; and a dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker.
The ability to communicate clearly and effectively both verbally and in writing.
An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices.
Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.
A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.
A team player, good listener and consensus builder who truly values the input of others and their contributions, and positively responds to such input.

Nice To Haves

An advanced degree in Business, Healthcare Administration, or Public Health is strongly preferred.

Responsibilities

Leads in development and implementation of facility business strategy
Develops and implements strategy which leads to improvement in market share consistent with Tenet Healthcare’s mission and core values.
Uses data to analyze market dynamics, trends and competition and implements strategies to meet market demand.
Assesses market development strategy and industry trends as appropriate, leading to the generation of innovative ideas to improve current business plan and achieve desired results.
Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts.
Effectively advises CEO in the development and execution of short- and long-term strategies.
Establishes and influences others to achieve goals, targets and metrics consistent with strategic and operational objectives.
Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives.
Leads senior executive team in advancing the system’s short- and long-term strategic plans.
Identifies, evaluates, and gains consensus for development of new or expansion of current inpatient and/or outpatient services and programs based on lack of current supply, quality, growth and/or service in the market.
Works in collaboration with health system/hospital/department leaders to develop strategic service lines ensuring physician engagement to achieve desired results in quality, service, operations and financial metrics.
Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs.
Monitors, understands and assesses service line performance by key performance indicators (volume, outcomes, market shares, etc.).
Gathers competitive intelligence from the community on service line opportunities.
Leads discussions with physicians, community-based facilities, local payers, providers and employers to gain information related to collaboration and support for strategic initiatives and service line development/enhancement to meet the needs of the community served.
Works in collaboration with other Tenet and Tenet JV facilities (hospitals and USPI locations) to develop network opportunities and service line enhancements.
Effectively manages the Provider Outreach Program and works to meet community need through recruitment of physicians
Builds targeted performance objectives for Provider Outreach team which identifies opportunities for greater collaboration to achieve common goals of better serving our shared patients.
Supports Provider Outreach Program priorities, identifies outreach partners across the care continuum, and develops strategies and metrics while monitoring progress to plan (e.g., physician manpower plan, progress toward service line goals and PRM activity including reach and frequency).
Ensures community, physician and longitudinal care partners, awareness of new initiatives and identification and remediation of service issues that may impact program development.
Plans, organizes and directs strategies that develop physician relationships and physician manpower plans consistent with facility service line plans and community need.
Works in collaboration with physician recruiters to fulfill community need in a manner consistent with service line requirements.
Maintains high visibility among physician community and earns a reputation for effectively listening and leading facility change efforts that build physician loyalty and enhance the patient experience.
Analyzes data to make fact-based decisions and monitors variances to understand facility trends
Studies internal and external data trends to realize opportunities to better serve the community.
Identifies and vets new business opportunities based on research and analysis.
Monitors internal data to understand the driving forces of business variables, and then implements corrective action when/where appropriate.
Understands and demonstrates competency utilizing all data available.
Leads an effective consumer engagement plan and partners to ensure improvement in consumer experience
Executes effective marketing plans that differentiate services based on quality, service, and/or outcomes and have measurable positive ROI.
Leads efforts that provide consumer education around care options and collectively enhance patient experience.
Serves on the patient advisory, physician leadership group and patient satisfaction committees.
Leads an effective consumer engagement strategy, within budgeted guidelines, that creates differentiation and awareness in the facility’s market.
Builds Quality Relationships: Builds trust and manages conflict with key stakeholders to maintain collaborative internal and external partnerships (e.g. with staff, other departments, regional and corporate partners, physicians and the community) and engages staff in driving key decisions and initiatives.
Communicates Effectively: Thoughtfully plans messages and uses a variety of methods to match communication effectively with situation and setting to engage staff and colleagues (e.g. large group, small group, 1:1).
Influences Behaviors and Outcomes: Considered a trusted advisor and functional expert who builds consensus in a collaborative way; confronting difficult business decisions in a way that preserves relationships. Inspires desired behaviors and acts as a coach to others.
Drives Organizational Performance: Translates complex strategies into focused and achievable goals and takes decisive action when needed (e.g. times of uncertainty, organizational transitions). Acts as a change leader and creates clarity, energy and commitment to initiatives by gaining buy-in and removing barriers.
Exercises Critical Judgment: Uses a fact-based, analytical, systems-thinking approach to assessing and designing solutions by gathering input from various sources and considering the impact of decisions. Practices due diligence to critically evaluates alternatives that deliver the highest quality and service while applying risk management principles to mitigate cost and maximize revenue potential.
Shapes Organizational Strategy: Builds compelling business cases and plans for strategic initiatives, creating vision, objectives, goals and specific strategies to achieve outcomes; anticipates and adjusts for obstacles. Develops and communicates progressive organizational performance strategies that achieve a competitive advantage (e.g. productivity, quality, culture, talent, internal/external volume and revenue growth).
Builds High Performing Teams: Focuses on developing talent by regularly providing performance and professional development feedback, coaching and guidance. Practices workforce planning and anticipates staffing needs and creates plans to fill key positions through focused selection methods.
Possesses the practical and technical functional knowledge and skills to be effective in their current role. Seeks continuous education, training and growth within functional role.
Understands the balanced scorecard and drives results to meet or exceed target in key department metrics. Focuses on streamlining and improving processes and effectively utilizes labor management tools to achieve budgeted staffing targets. Drives high quality in a cost conscious manner, understands key clinical components and regulatory requirements and inspires a culture of compliance.
Care: Leaders connect with others and learn how to individualize care based on circumstances. Always treating all with respect while showing personal humility.
Serve: Servant leadership enables achievement of higher purpose. Always keeping those we serve at the center to provide priorities. Success that is shared will create momentum that engages all colleagues.
Share: Always connecting people with the plan and creating positive relationships. Frequent honest communication creates an inclusive high-performance environment.
Adapt: Agility in the face of continuous change defines leadership. Encouraging risk and experimentation enables people to be innovate in the face of the evolving marketplace
Learn: Leaders are inspired by curiosity and learning, seeking to develop themselves and others. They reflect on their experience and are eager to find new sources of knowledge to increase their effectiveness.
Achieve: Through prioritization based on our overall aligned direction, leaders focus resources on things that are most relevant for the organization and communities served. Focusing on the future and acting without ambiguity create a climate of accomplishment.