Director, Strategy & Transformation

USAA•San Antonio, NC

1d•Hybrid

About The Position

USAA is seeking a Director, Strategy & Transformation to provide strategic leadership and thought partnership to guide a line of business or staff area through its next phase of profitable growth. The role leads high-impact internal consulting engagements with senior leaders, supporting decisions involving strategy development, growth strategy, organizational design and operating models, and business transformation. It also plays a key leadership role in developing and communicating the organization’s three-year strategic plan. The director builds relationships with leaders and executives across the organization and communicates strategic insights and recommendations to senior leadership to support alignment, decision-making, and action. The position requires working in the office four days per week and can be based in San Antonio, Texas, or Charlotte, North Carolina. Relocation assistance is not available.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Strong critical-thinking skills and an inquisitive mindset, including the ability to synthesize complex information, apply sound judgment, and connect details to the broader strategic picture.
Demonstrated project management experience leading complex, cross-functional initiatives from development through execution.
Ability to use experience, data, and analysis to develop insights, influence stakeholders, and support strategic business decisions.
Advanced proficiency in Microsoft PowerPoint and Excel.
Strong quantitative and analytical capabilities, with excellent written, verbal, and executive-level communication skills.

Nice To Haves

Eight years of strategy consulting, corporate strategy, business unit strategy, or other relevant work experience; or an advanced degree in Business or STEM and six years of such experience.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Create and communicate a clear long-term vision for organizational growth and success, including facilitating market research and analysis, identifying trends and opportunities, and setting strategic goals and objectives.
Communicate organizational strategy to senior management, employees, and other stakeholders to support alignment, and support the design, development, and facilitation of strategy off-sites.
Lead internal consulting projects by identifying and framing strategic opportunities and issues, drafting project proposals, designing work plans, and conducting or overseeing analysis.
Develop strategic insights and recommendations, create compelling storylines that communicate findings, and influence stakeholder alignment and execution.
Conduct or oversee industry and competitive research, communicate insights and recommendations to leadership, and facilitate alignment on responsive actions.
Play a leadership role in developing and communicating the organization’s three-year strategic plan.
Monitor strategic initiatives, report progress and results to senior management and stakeholders, and adjust strategy as needed based on changing conditions.
Support the development and coaching of junior teammates.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.