Director, Strategy & Transformation

USAA•San Antonio, TX

2d•$143,320 - $273,930•Hybrid

About The Position

At USAA, the mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, and to be the #1 choice for the military community and their families. The Director, Strategy & Transformation provides strategic leadership and thought partnership to guide a line of business or staff area through its next phase of profitable growth. The role leads high-impact internal consulting engagements with senior leaders, supporting decisions on strategy development, growth strategy, organizational design and operating models, and business transformation. The position plays a key leadership role in developing and communicating the organization’s three-year strategic plan. It builds relationships with leaders and executives across the organization and communicates strategic insights and recommendations to senior leadership to drive alignment, decision-making, and action. The work environment is flexible but requires the employee to be in the office four days per week. The position may be based in San Antonio, Texas, or Charlotte, North Carolina. Relocation assistance is not available. USAA roles may offer remote or hybrid flexibility for active-duty military spouses, subject to applicable policy and business needs.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Strong critical-thinking skills and an inquisitive mindset, including the ability to synthesize complex information, apply sound judgment, and connect individual components to the broader strategic picture.
Demonstrated project management experience leading complex, cross-functional initiatives from development through execution.
Ability to use experience, data, and analysis to develop insights, influence stakeholders, and support strategic business decisions.
Advanced proficiency in Microsoft PowerPoint and Excel.
Strong quantitative and analytical capabilities, with excellent written, verbal, and executive-level communication skills.

Nice To Haves

Eight years of strategy consulting, corporate strategy, business unit strategy, or other relevant work experience; or an advanced degree in Business or STEM and six years of such experience.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Develop and communicate a clear vision for the organization’s future growth and success, including facilitating market research and analysis, identifying trends and opportunities, and setting strategic goals and objectives.
Communicate the organization’s strategy to senior management, employees, and other stakeholders to support alignment, and support the design, development, and facilitation of strategy off-sites.
Lead internal consulting projects by identifying and framing strategic opportunities and issues, drafting proposals, designing work plans, and conducting or overseeing analysis.
Develop compelling storylines that articulate findings, insights, and recommendations, and influence stakeholder alignment and execution.
Conduct or oversee industry and competitive research, identify strategic opportunities and threats, and communicate recommendations to leadership.
Play a leadership role in developing and communicating the organization’s three-year strategic plan.
Monitor strategic initiatives and report progress and results to senior management and stakeholders; adjust strategy as needed based on market conditions or other factors.
Support the development and coaching of junior teammates.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.