Dir. Strategy & Ops, Global Shipping
About The Position
The Director, Strategy & Operations will partner closely with the GM of Shipping & Authentication as a thought partner, helping drive the organization’s strategic agenda, operating cadence, and execution effectiveness. The role connects strategy to action by clarifying priorities, orchestrating cross-functional work, improving business rhythms, and focusing leadership attention on important decisions and outcomes. This is a high-impact leadership role that moves between strategic planning and operational execution. It helps a senior leadership team simplify complexity, stay aligned and accountable, and improve organizational effectiveness. Shipping & Authentication supports buyer and seller trust, marketplace growth, operational performance, and financial outcomes by improving shipping experiences and strengthening authentication capabilities across eBay’s global network.
Requirements
- Experience in chief of staff, strategy, business operations, consulting, general management, or a comparable leadership role.
- Proven track record supporting a senior executive or business leader in setting priorities, driving alignment, and translating strategy into execution.
- Experience leading operating cadences, business reviews, strategic planning, and cross-functional governance in a large, matrixed organization.
- Outstanding written and verbal communication skills, including the ability to create clear, executive-level materials and influence senior stakeholders.
- Proven ability to lead through ambiguity, anticipate issues, and influence without direct authority.
- Experience in marketplace, shipping, logistics, trust, operations, or other sophisticated customer-focused environments.
Nice To Haves
- Experience supporting business leaders through market expansion, integration work, capability-building, or new business model development.
- Familiarity with pricing, economics, customer experience, or program governance in a marketplace or service business.
Responsibilities
- Serve as a trusted advisor to the GM, Shipping & Authentication, by shaping priorities, framing tradeoffs, preparing for key decisions, and driving follow-through on business objectives.
- Lead the organization’s business cadence, including WBRs, QBRs, leadership reviews, performance reporting, and governance forums.
- Drive strategic and cross-functional initiatives, including program expansion, inorganic integrations, capability-building efforts, and priorities tied to growth and operating performance.
- Prepare executive-ready narratives, recommendations, and materials for business reviews, steering committees, leadership meetings, and other forums.
- Identify risks, dependencies, and organizational gaps early, and help leadership establish the structure, ownership, and mechanisms needed to keep initiatives on track.
- Evaluate opportunities to extend shipping capabilities, including service-based models, strategic partnerships, and other growth vectors.
Benefits
- Target bonus and restricted stock units, as applicable.
- Medical, financial, and other benefits.
- 401(k) eligibility.
- Paid time off benefits, including PTO and parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
