Director, Strategic Relationships

Mayo Clinic•Rochester, MN

5d•$180,024 - $261,019

About The Position

The Director of Strategic Relationships leads the cultivation, expansion, and retention of Mayo Clinic Platform’s strategic partnerships. This leader drives growth through trusted relationships, rigorous execution, and tailored client engagement strategies. They lead a high-performing team responsible for account growth through managing ongoing client relationships, coordinating cross-functional execution, and ensuring strategic alignment over time, while aligning client goals with Mayo Clinic’s mission and capabilities.

Requirements

Leads the cultivation, expansion, and retention of strategic partnerships.
Drives growth through trusted relationships, rigorous execution, and tailored client engagement strategies.
Leads a high-performing team responsible for account growth.
Manages ongoing client relationships.
Coordinates cross-functional execution.
Ensures strategic alignment over time.
Aligns client goals with Mayo Clinic’s mission and capabilities.

Responsibilities

Develop and execute the regional growth strategy for Connect, Insights and Accelerate programs in the assigned region.
Lead and mentor a team of Strategic Relationship Managers and technical success managers, providing guidance, support, and professional development opportunities.
Develop and implement strategies to enhance client engagement, satisfaction, and retention.
Oversee the management of a portfolio of high-value clients, ensuring consistent delivery of value and alignment with client goals and the identification of opportunities with existing client accounts, ensuring alignment with Mayo Clinic’s strategic priorities.
Set clear performance goals and accountability metrics for the Regional Growth team, ensuring delivery excellence and measurable impact for the partner.
Drive the development of new initiatives and programs to strengthen client relationships and expand service offerings.
Monitor and analyze key performance indicators (KPIs) to assess the health of client relationships and identify areas for improvement.
Serve as the primary point of escalation for complex client issues, ensuring prompt and satisfactory resolution.
Foster a culture of collaboration and excellence within the team, promoting best practices and continuous improvement.
Represent Mayo Clinic Platform at industry events, conferences, and client meetings to build and maintain strong relationships with key stakeholders.
Provide strategic insights and feedback to drive R&D priorities based on client interactions and market trends.