Director, Strategic Projects

BHC

3d • Hybrid

About The Position

We are looking for a strategic, creative, and relationship-driven leader to lead strategic initiatives that elevate talent, culture, leadership experience, and organizational effectiveness across BHC. This role will focus on building a more intentional and elevated candidate journey while helping define what great talent looks like for our organization beyond technical skill alone. The ideal candidate will help us better identify individuals who align with our culture, commitment to service excellence, leadership expectations, wellness philosophy, and overall colleague experience. This is not a traditional recruiting role. We are looking for someone who can think differently about talent, challenge conventional approaches, and help shape a long-term strategy around building teams that reflect both who we are and where we are going. This individual will partner closely with operational leaders, People & Culture, brand, and executive leadership to help define the future of recruitment and talent experience across the organization.

Requirements

• Five or more years of experience leading strategic initiatives related to talent, hospitality, culture, branding, service excellence, customer experience, or organizational development
• Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience
• Strong strategic thinking and project leadership capabilities
• Ability to influence and collaborate effectively across all levels of the organization
• Strong understanding of luxury hospitality, service-driven environments, lifestyle brands, or culture-focused organizations preferred
• Creative thinker who is comfortable challenging existing approaches and driving change
• Strong communication, relationship building, and presentation skills
• Highly organized and execution focused with the ability to move ideas into action
• Passion for hospitality, wellness, leadership development, and creating meaningful human connections

Responsibilities

• Lead the development of a long-term talent and candidate experience strategy aligned with the organization’s culture, service standards, wellness philosophy, and business goals
• Evaluate and redesign the candidate journey from first interaction through onboarding to create a more thoughtful, engaging, and hospitality-driven experience
• Evaluate systems and processes to ensure efficiency for the recruitment team while maintaining a positive and elevated candidate experience
• Evaluate and recommend assessment tools to aid in the selection of the right candidate for the right role
• Partner with leadership teams to better define the qualities, behaviors, leadership attributes, and emotional intelligence that drive success within the organization
• Develop innovative approaches to attract high-quality candidates who align with our culture, values, wellness philosophy, and approach to service excellence
• Help shape and elevate how we present ourselves as an employer, including storytelling, candidate messaging, and brand presence
• Identify creative sourcing strategies, partnerships, and pipelines that expand access to exceptional talent
• Challenge traditional recruiting methods and introduce more thoughtful and effective ways to evaluate talent and culture alignment
• Help define what hospitality, wellness, leadership presence, and service excellence should look and feel like throughout the candidate experience
• Support the development of hiring and onboarding experiences that reinforce connection, belonging, wellness, and long-term engagement
• Gather feedback and insights from candidates, leaders, and colleagues to continuously refine and improve the experience
• Partner cross-functionally to ensure talent strategy aligns with organizational priorities around culture, leadership, wellness, and guest experience

Benefits

• A career at BHC is an opportunity to grow, innovate, and make a lasting impact.
• Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment.
• Your talents are recognized.
• Your ambitions are encouraged.
• Your work truly matters.
• Join us and discover where your journey at BHC can take you.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree