About The Position
Planet is hiring a Director, Strategic Partnerships to manage strategic relationships with in-store and online technology and solution providers serving the Retail and Hospitality sectors. Based on the East Coast of North America, the role combines business development with ongoing partner relationship management. The director will identify new revenue opportunities, build strategic conversations with prospective partners, develop qualified pipeline, convert partnership opportunities into commercial growth, and expand existing relationships over time. The role focuses on the North American technology-partnership ecosystem, including payments, Retail, Hospitality, and relevant software providers such as property management systems, till systems, booking engines, and self-check-in kiosks. The successful candidate will source and sign high-potential partners, develop partner governance and engagement, and establish joint commercial initiatives and go-to-market plans that create sustainable growth for Planet, its partners, and customers. The position works closely with regional Sales, Product, Technology, Solution Consulting, and Partner Marketing teams. Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. Founded more than 35 years ago and headquartered in London, the company has more than 2,500 employees across six continents and serves customers in more than 120 markets. Planet offers a hybrid work model, with three days a week in the office.
Requirements
- Good understanding of the Hospitality, Retail, and Payments industries.
- Experience managing sizable partners, including engagement with senior stakeholders.
- Ability to challenge the status quo and existing thinking.
- Strong commercial instincts and a demonstrated record of business delivery through managed accounts or partnerships.
- Strategic thinking and ability to explain the broader market context and Planet’s role within it.
- Ability to monitor competitive developments and industry analyst reviews to understand market trends.
- Ability to prioritize work according to commercial value.
- Strong business development capability, including sourcing, qualifying, structuring, and progressing opportunities from early partner discussions through commercial execution.
- Collaborative and respectful approach focused on customer needs.
- Comfort working in a flexible, dynamic, fast-paced environment.
- Fluent English.
Nice To Haves
- Established relationships across North American payments, Retail, Hospitality, and relevant software-provider ecosystems.
- A second language.
- Experience working in and navigating a global company.
Responsibilities
- Manage existing partner relationships to improve engagement and grow commercial activity, including inbound leads.
- Analyze the payments ecosystem and recommend new partners that can strengthen Planet’s proposition, accelerate go-to-market, and increase brand visibility.
- Develop business cases for adding potential partners to Planet’s technical stack.
- Develop commercial partnerships and negotiate mutually advantageous agreements with new partners.
- Build and execute partner development plans covering target segments, commercial objectives, lead generation, conversion priorities, and success metrics.
- Work with partners to develop joint pipelines and prospect lists, maximizing opportunities for new customer wins and cross-selling.
- Lead business development by mapping target accounts, identifying whitespace opportunities, initiating partner-led commercial conversations, and building qualified revenue pipeline.
- Support partners and referred merchants through onboarding and ensure they receive appropriate support.
- Create and deliver joint value propositions for Planet, partners, and customers.
- Set and own commercial and operational KPIs for each partner.
- Work with regional Sales teams to ensure partner opportunities are captured and progressed effectively.
- Coordinate with Product, Technology, and Solution Consulting teams to prioritize and deliver partner developments and integrations.
- Collaborate with Partner Marketing to deliver partnership awareness and engagement campaigns that support joint growth.
Benefits
- Hybrid work model with three days a week in the office.
- Career growth opportunity in the technology market.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
