Director, Strategic Partner Alliances
About The Position
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures The Strategic Partnerships & Alliance Manager drives growth through the development, commercialization, and scaling of high-impact partnerships across the technology ecosystem (e.g., Microsoft, NICE, Google). The role owns the full partnership lifecycle—from strategy and partner development through to co-sell execution, contracting, and long-term value creation.
Requirements
- Deep expertise in at least one strategic partner ecosystem (e.g. NICE, Microsoft, Google, Cognigy), with the ability to quickly build credibility across adjacent partner technologies.
- Strong understanding of customer experience, business applications, cloud, data and AI value propositions.
- Proven ability to shape differentiated joint solutions and propositions that address customer business outcomes.
- Experience supporting bids, pitches, co-sell opportunities and go-to-market initiatives with partners.
- Ability to translate partner capabilities into clear, compelling messaging for sales, solution, consulting and delivery teams.
- Strong stakeholder management skills, with the ability to build effective relationships and become productive quickly within partner organisations.
- Commercially minded, with the ability to identify opportunities for growth, differentiation and joint customer value.
- Strategic thinker with strong execution discipline
- Highly collaborative and influential in complex environments
- Commercially driven with strong deal-making capability
- Structured and methodical in building scalable partnership models
- Credible technology partner with strong ecosystem understanding
- The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
- Only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Responsibilities
- Identify, secure, and grow strategic partnerships aligned to business priorities
- Develop and execute joint business plans (JBPs) with measurable revenue and pipeline targets
- Define “better together” propositions across partner ecosystems
- Drive co-sell motions and joint pipeline with partners (e.g., Microsoft, Google, NICE)
- Lead partner engagement in pursuits, RFPs, and client solutioning
- Negotiate and close partnership agreements with legal and finance
- Build scalable partner enablement programs, playbooks, and GTM frameworks
- Lead cross-functional execution (sales, marketing, product, delivery)
- Manage partnership programs against defined milestones and KPIs
- Build and influence senior stakeholder relationships across partner organisations
- Establish governance cadence (QBRs, exec briefings, joint steering)
- Act as primary escalation and alignment owner for partnerships
- Co-create joint offerings leveraging AI, cloud, and platform capabilities
- Represent the business in partner and client forums
- Drive differentiated solutions aligned to market trends (e.g., AI, CCaaS, data)
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
