Director, Strategic Design & Implementation

Trillium Health Partners•ON, ON

4d•CA$143,169 - CA$214,734

About The Position

Reporting to the Chief AI & Digital Planning Officer, the Director, Strategic Design & Implementation will lead a multidisciplinary practice and team focused on co-designing impactful interventions and technologies to address the needs and experiences of people across the hospital, system and community. As we continue to introduce AI, digital solutions, and novel models of care to Achieve our Plan to 2030, you will ensure technologies and interventions are created using design-thinking principles to seamlessly integrate solutions into workflows and experiences of clinicians, staff, patients, families and caregivers.

Requirements

Bachelor’s degree in Design or similar field required
Extensive expertise in design-thinking, codesign, human-factors and change management methodologies, with demonstrated experience.
8-10 years of progressive leadership experience in health care solution delivery, transformation, digital innovation, knowledge translation, implementation science and/or complex project delivery.
Superior presentation skills and comfortable engaging or presenting to audiences at various levels including executive, clinical, enabling, leadership and public.
Superior verbal and written communication skills including the ability to communicate complex information into clear, concise messages and compelling visuals.
Excellent organizational, planning and time management skills, with the ability to self-manage while supporting multiple, often competing priorities.
Demonstrated strong interpersonal and change management skills, influence others and establish credibility with individuals at all levels of the organization.
Demonstrated ability to work both as a member of a team and independently to advance action.
Demonstrated ability for critical and strategic thinking
A systems thinker who can navigate ambiguity and build productive partnerships across clinical and administrative lines.
An enthusiastic, positive, and creative leader with the ability to inspire and motivate people and have a proven ability to develop and foster strong stakeholder relationships, lead complex change, and think critically and strategically in a fast-paced and changing environment.

Nice To Haves

Master’s degree in Design, Business Administration or related field preferred.

Responsibilities

Deliver on core priorities of the organization embedding a design thinking, codesign, and implementation science approach, thoughtfully designing meaningful digital, AI, and innovative solutions that address the needs of the intended users and partnering with them to deliver clinical and operational results through effective implementation.
Lead, plan, and successfully deliver complex projects using rapid-cycle design and implementation methods to test, refine, and scale effective solutions, leading cross-functional multi-disciplinary teams.
Develop robust KPIs and demonstrate regular impact of digitally enabled models of care and AI-augmented operations.
Apply systemic design and codesign principles to ensure digitally enabled models of care address the root causes of health care challenges rather than just treating the symptoms.
Apply and embed design, innovation, and implementation approaches to strengthen the organization’s capacity for digital transformation and continuous improvement. Form strong trusted relationships and regularly meet with people and groups of interest to understand digital transformation needs and opportunities.
Lead and facilitate engagements with people and groups of interest at various levels, including executive leadership, utilizing co-design, co-creation, and implementation science methodologies to ensure solutions are built with users, not just for them.
Identify and create cross-functional teams to move digital initiatives forward.
Proactively manage risks and systematically resolve or escalate issues related to digital deployment and project delivery.
Support continuous improvement in methods, systems, and processes within a complex and rapidly changing environment, to improve customer satisfaction and user experience (UX).
Develop change management plans that promote adoption and reinforcement of assigned digital and AI projects.
Coach sponsors, people of interest, and project teams to increase personal change management, design thinking, and implementation capabilities.
Balance systems thinking, planning, and implementation activities while building productive partnerships.
Lead with values of compassion, excellence, and courage, building a system of care that delivers an exceptional patient experience.
Champion equity and inclusive design as a core element of team development.
Other responsibilities as assigned.