Director, (ASD) Strategic Commercial Operations, Growth Strategy- Canada-Remote

Thermo Fisher Scientific•Ottawa, ON

1d•CA$155,850 - CA$222,600•Remote

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Director of Commercial Operations – Growth Strategy will lead the growth strategy pillar within Commercial Operations, with a strong focus on market strategy, demand generation, and revenue expansion. This role is responsible for identifying and executing targeted growth initiatives, optimizing lead management processes, and driving cross-selling opportunities across key business units. This leader will combine strategic thinking with operational execution to accelerate pipeline development, improve share of wallet, and enhance commercial effectiveness across the organization. The role also contributes to go-to-market strategy and broader growth initiatives, including strategic proposals and pricing, and serves as a strategic partner to commercial teams and product management. How will you make an impact: You will enable our customers to make the world healthier, cleaner and safer by helping our clients and sponsors to understand how our clinical development service offering enables them to deliver life-changing therapies to their patients more quickly.

Requirements

Bachelor’s degree in marketing, Business, Life Sciences, or a related field; MBA preferred.
10+ years of marketing experience, preferably in biotech, life sciences, or healthcare.
In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Strong expertise in market research, customer value proposition development, and strategic marketing execution
Proven ability to manage conference strategies and optimize marketing spending
Exceptional communication and stakeholder management skills
Ability to work in a fast-paced, evolving commercial environment
High level of business acumen
Ability to deal with ambiguity and conflict management (including back-office and operations)
Strong communication and collaboration skills
Exceptional organizational and project management skills, handling multiple tasks simultaneously to meet outcomes.
Strong analytical and problem-solving abilities to interpret sophisticated data and provide actionable insights
Competency in budgeting, forecasting and fiscal management.
Flexibility and willingness to travel to accomplish assigned goals.

Responsibilities

Lead the development and execution of growth strategies aligned to commercial priorities and market opportunities
Contribute to go-to-market strategy and growth initiatives, including strategic proposals and pricing approaches
Focus on key strategic levers such as value proposition development, market research, customer targeting, and cross-sell strategies
Identify and drive targeted growth initiatives to expand market share and revenue
Translate market insights into actionable commercial strategies and programs
Own and optimize the end-to-end lead management process, from prospecting through conversion
Implement and scale automation tools to enhance prospecting efficiency and pipeline generation
Partner with sales and marketing to improve lead quality, routing, and conversion rates
Conduct gap analysis to identify growth opportunities, including share of wallet and whitespace analysis
Develop and leverage heat maps and data-driven insights to prioritize high-value opportunities
Monitor performance metrics and adjust strategies to maximize commercial impact
Lead cross-sell initiatives across the following business areas: BioA / PASD BioA / GCL GMP / PSG RSP / FSP CDSD / GCL Clario / Labs BioA / BPG
Collaborate with business unit leaders to identify synergies and drive integrated customer solutions
Enable sales teams with tools, insights, and processes to execute cross-sell strategies effectively
Own the process for developing high-impact strategic proposals and proposal writing
Partner with commercial, technical, and finance teams to craft compelling, customer-centric solutions
Standardize and improve proposal development processes to increase win rates
Develop and implement pricing strategies aligned with market dynamics and business objectives
Support GMP phased pricing and other complex pricing models
Ensure pricing approaches balance competitiveness, profitability, and customer value
Partner with marketing to help optimize spend across demand generation activities (e.g., conferences and events)
Provide data-driven insights to improve return on investment, without direct ownership of full marketing budgets
Act as a strategic partner to commercial teams and product management to align growth priorities
Drive collaboration across functions to ensure effective execution of growth initiatives