Director, Strategic Accounts

MKS Instruments•Milpitas, CA

5d•Onsite

About The Position

We are seeking an exceptional Director, Strategic Accounts who will own the strategy, planning, and execution of direct sales, support team, and service support for a portfolio of high-value, strategically for a key Semiconductor OEM. You are a collaborative, growth-driven leader who thrives in a team environment and plays a pivotal role in shaping and delivering our strategic growth initiatives.

Requirements

Bachelor’s degree in a technical discipline required or equivalent technical work experience
12+ years of related experience required
A proven track record of driving profitable top-line growth across market cycles, with success operating within a complex matrix organization.
Significant Industry experience in Laser & Photonics, Micro Processing, and/or Semiconductor markets.
Exceptional analytical and problem-solving skills, ability to diagnose issues, synthesize data, and recommend decisive actions.
Extensive experience leading technical sales and service teams at a senior level, with progressive leadership responsibilities.
Ability to travel up to 30%.
Ability to frequently meet in-person with customers and internal MKS stakeholders.

Nice To Haves

Master’s degree preferred.

Responsibilities

Develop and execute the comprehensive Strategic Account strategy that delivers profitable growth and builds a long-term partnership.
Partner with Product Line Managers across the multiple MKS divisions to promote our portfolio to align go-to-market strategies, execute design wins, and ensure revenue/margin targets are achieved.
Build and deploy annual and multi-year tactical account plans; establish clear year-over-year growth targets tied to the Plan of Record (PoR).
Report monthly and quarterly on performance by Strategic Account—including bookings, design wins, opportunity funnel, and forecast accuracy.
Coach, mentor, and elevate the Strategic Account team members to strengthen hunting mentality, account penetration, and pipeline in other geographical account locations
Champion a high-performance, customer-first culture within the commercial organization.
Develop customer intimacy by coordinating monthly management review meetings (MRM), quarterly business reviews (QBR), executive review meetings (ERM), and technical roadmap meetings (TRM).
Maintain and expand senior-level relationships with influential stakeholders at assigned Strategic Accounts.
Act as the customer advocate internally while ensuring alignment between customer needs and business objectives.
Partner closely with Customer Service, Operations, and Logistics to ensure flawless execution of deliveries and exceed customer expectations.
Collaborate with General Managers to provide strategic pricing recommendations that optimize profitability and share position.
Maintain and develop CRM accuracy for forecasting and planning.